yyyyyy x. yyyyyy                4705 west tapps dr. e. c lake tapps, wa 98391

xxx-xxx-xxxx                                                                                   abc@xyz.com

 

 

career objective                                                                                            

driven professional eager to contribute dynamic customer service, business development, communication, and administrative skills toward actively supporting operations of a progressive organization.

 

profile                                                                                                              

ø  extensive experience in client-focused, service-oriented industries, with comprehensive operations management and customer service background.

ø  develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully trains, mentors and leads top-performing teams committed to providing superior service.

ø  proven value and dedication as a reliable team member, as demonstrated by longevity and progression throughout career.

ø  dynamic communication, presentation and problem-solving abilities.

ø  comfortable and polished interacting with broad populations, including senior management, support staff, customers and vendors.

professional experience                                                                               

windermere real estate - bonney lake, wa                                                                   2004-present    

realtor

  utilize interpersonal relation skills in effectively representing clients and liaising with lenders, title, escrow and other agents to ensure a smooth transaction.

  build and establish a strong network of customers and real estate professionals; forge key long-lasting relationships, demonstrating exceptional customer service talents.

  proficiently developed and executed contract negotiation strategies supporting clients.

 

safeway - orting, wa                                                                                                    1993-2004

night manager

  recognized for providing exceptional customer service, receiving the presidential customer service award.

  efficiently planned and coordinated workflow, defined staffing requirements and assigned projects to optimize utilization of human capital and operational resources.

  demonstrated strong work ethic and commitment to supporting the employer by enthusiastically working diverse shifts as well as holidays.

  successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

 

sunmakers - bellevue, wa                                                                                             1992-1993

travel consultant

  applied strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering product/service education.

  effectively handled all aspects of daily operations, with strong focus on optimizing productivity, efficiency and quality of services.

 

education & professional training                                                            

diploma - fox travel institute; 110 hours hands-n apollo crs training

select business courses - green river community college

internet marketing certificate (ims certificate)

real estate license

 

technical skills                                                                                              

microsoft powerpoint, word, excel, office, and publisher

 

 

 

yyyyyy x. yyyyyy                4705 west tapps dr. e. c lake tapps, wa 98391

xxx-xxx-xxxx                                                                                   abc@xyz.com

 

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

from leading high performance teams and facilitating superior client servicing to streamlining operations and executing proactive processes/procedures, i have continually excelled in maximizing performance as a dynamic leader.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  as illustrated by my career background, i have solid experience in customer service and operations management.

 

as a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy