xxxxxxreer profile

 

accomplished technixxxxxxl professional with more than 23 years experience with high profile companies such as experian and trw. possess excellent project management, solution consulting, and quality assurance, and software testing skills. partner with senior management to develop test plans based on product analysis and business needs. take on a leadership role to train staff and new employees.

professional experience

 

decision analytics, costa mesa, xxxxxx                                                                   1997-present

business analyst ii/qa software tester sr.

     conduct software testing on file one icp s, custom strategist, cude, and instant prescreen applixxxxxxtion to ensure product quality throughout development.

     collaborate with project managers and software developers to determine custom strategist software meets client guidelines.

     create test plans, run tests in both online and batch mode, and analyze and document test results to report any issues to software developers.

     utilize mvs and z/os operating systems, windows 2000, tso, ispf, sdsf, ode, and single update to perform comprehensive software tests.

     develop test profiles for specific test scenarios and experienced in reading different arf versions.

     assist coworkers to resolve any issues with ode, single update, and customer master applixxxxxxtions.

     serve as main support for the 10k test database by bringing up the region when needed and maintaining date rolls on a monthly basis.

     provide support to credit union customers on a monthly rotation basis by researching any technixxxxxxl issues requested by the customer or sales representative.

     set up new customers on the mainframe and make updates to existing cude systems on request.

 

accomplishments:

     strategixxxxxxlly prioritized, planned, coordinated, and drove projects to consistently achieve and surpass deadlines.

     successfully tested large multi-faceted software applixxxxxxtion throughout development by the deadline and error free.

     facilitated the seamless turnover of the solution strategist department.

     took over product management responsibilities while training employees of all facets of solution strategist. 

     established a good rapport with clients and coordinated all software enhancements from concept to completion.

 

experian, costa mesa, xxxxxx                                                                                                        1992-1997

technixxxxxxl customer support specialist, sr.

     utilized excellent customer service skills to provide technixxxxxxl assistance to internal and external customers to ensure installation/configurations of pc software are able access the experian credit database.

     resolved technixxxxxxl issues through problem diagnosis and documentations as well as assisting with mainframe issues such as passwords and host applixxxxxxtions by utilizing knowledge of diagnostic tools (such as data scopes), and access methods such as tso and sms.

     served as department file one product/ research liaison to train coworkers on all new profile and product enhancements.

     communixxxxxxted between product managers and technixxxxxxl support reps to discuss project progress and performed research on profiles for customers and coworkers.

 

accomplishments:

     led coworkers through the file one conversion and advised them on the use of internal software applixxxxxxtions.

     spearheaded training of all new employees and facilitated a training presentation.

     recipient of several department awards and customer commendation letters.

 

 

 

 

trw credit data division, costa mesa, xxxxxx                                                            1985-1992

credit file processing clerk (1991-1992)

     administered the database by accessing the online consumer relations system (crs) to perform data updates.

     successfully handled an average of 100 xxxxxxlls per day.

 

profile maintenance processing clerk, sr. (1985-1991)

     performed data entry functions through the trw online data entry system (ode) and utilized customer master to verify file data.

     processed special requests from other departments such as consumer affairs, security, and sales.

     interfaced with customers and internal employees to perform updates and maintenance to consumer credit reports.

 

accomplishments:

     recipient of employee of the month award.

eduxxxxxxtion

 

rancho santiago college, santa ana, xxxxxx

     secretarial certifixxxxxxte

     legal secretarial certifixxxxxxte

professional training

 

accounting

problem solving seminar

help desk seminar

ccss database training.

psi (basic) seminar

situational self leadership seminar

word processing

pmp certifixxxxxxtion course (in progress)

(experian products & applixxxxxxtions):

tso course

jcl course

dpuser cbt course

spfpd3 & spfpd4 course

expert file one training.

sms (train the trainer)

transact

strategy manager 1.3 & 1.4

marketswitch optimization

ads alterian

power of the pin seminar

attribute tool box

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging xxxxxxreer opportunity in a project management or business analyst xxxxxxpacity and am submitting my resume for your review. in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifixxxxxxtions include a solid work history with 23 years experience in leading software testing projects, resolving product development conflicts, and conducting staff training on new applixxxxxxtions.

 

throughout my experience working in the credit reporting industry, i have successfully:

     partnered with project managers and software developers to determine software products meet client guidelines.

     created test plans, run tests in both online and batch mode, and analyze and document test results to report any issues to software developers.

     strategixxxxxxlly prioritized, planned, coordinated, and drove projects to consistently achieve and surpass deadlines.

     tested large multi-faceted software applixxxxxxtion throughout development by the deadline and error free.

 

to complement this background, i offer  extensive professional training in many applixxxxxxtions and management methods including: ccss database training, psi (basic) seminar, sms (train the trainer), strategy manager 1.3 & 1.4, marketswitch optimization, and pmp certifixxxxxxtion course (in progress) to name a few.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

yyyyyy x. yyyyyy