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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
versatile business professional offering dynamic skills in operations management, team building, customer service, procurement/inventory control and business development eager to contribute to the success of a progressive organization
career profile
ø solid experience in all phases of operations, recruitment and training.
ø record of progression to assignments of increasing authority and responsibility.
ø proven entrepreneurial skill sets.
ø knowledgeable in all facets of franchise coordination.
ø demonstrated competence in team leadership and customer service/relations.
ø consistent recipient of customer service awards from major national organizations.
ø skilled sales and technical trainer.
ø designated for critical management assignments due to outstanding performance.
ø proficient in sales and business development.
ø excellent capacity in prioritization, problem solving and effectiveness in fast-paced situations.
ø well-organized multi-tasker with exceptional interpersonal skills.
ø deliver outstanding administrative support on a consistent basis.
ø capability in advanced business software applications.
professional experience
suburban ford 2004 c present
master service advisor
recruited to conduct customer service surveys from new/existing client base.
originate service repair orders.
perform cost and completion estimating times.
post top 10% sales revenues on a consistent basis.
have played critical role in dealership achieving blue oval and president s award three consecutive years.
firestone automotive center 2003 c 2004
general manager
retained to oversee unit operations including service, inventory, sales reporting, advertising and event planning.
ensured on-going employee certification while facilitating sales training, safety and osha compliance.
efforts advanced unit from 19th to 4th position in district in 13 months.
truck specialties-line-x 2003
general manager
tasked to direct all operational, financial and marketing functions for multiple locations.
recruited and trained staff while administering hr, legal issues and lease negotiations.
orchestrated toll-free customer comment hotline while developing telephone scripts/messages.
yyyyyy x. yyyyyy
page two
penske auto centers 2001 c 2002
district manager
successfully directed unit operations and p&l for oregon-washington region.
launched highly effective sales procedures and customer service initiatives.
posted top sales in western region.
earlier background
prior to 2001, served as certified welder, quality tank, and business owner/operator for two meineke discount muffler franchises. in these assignments, developed outstanding operations, p&l, customer service, recruitment and staff supervision skill sets. increased meineke location sales 52% in two years, earned excellent better business bureau ratings and was recipient of meineke outstanding customer service awards on 17 occasions.
certifications
have certified staff personnel in customer service, sales training, safety, phone etiquette, it and product knowledge.
certification courses offered by maremont, arvin, raybestos, gabriel and monroe
education
rio hondo college
engineering studies
cypress college
general studies
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in an operations management capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include extensive background in all phases of supervision, team building, branch coordination and customer service. to complement this background, i possess demonstrated expertise in inventory control, procurement, business development, employee certification, hr and p&l, as well as strong analytical, problem-solving and managerial capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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