career objective                                           

results-driven sales, marketing, and operations manager and mba candidate eager to contribute expertise in strategic planning, business development, internal team-building, and customer service towards supporting the employer in optimizing performance

profile                                                              

ø  numerous years of experience directing all aspects of business operations, including business planning, budget preparation and administration, marketing and advertising, contractor / vendor relations, and staff management

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction, retention, and referrals; effectively resolve escalated issues

ø  define, develop, and execute strategies to boost broad-scope business performance; sharp business acumen and demonstrated ability to succeed despite unstable market conditions

ø  proactively monitor business and consumer trends and developments, including competitive services and marketing activities; expertly identify and capitalize on opportunities to penetrate and develop markets through targeted action plans

ø  recruit, train, and lead top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  dynamic communication, presentation, negotiation, and relationship management skills

education                                                          

liberty university

studies toward master of business administration                                                          anticipated graduation insert year

bachelor of science in criminal justice                                                                                                                    2009

 

anne arundel community college

associate of arts in general studies / business                                                                                                        1993

 

~ professional training & credentials ~

police academy certification, maryland police training commission                                                                             2008

licensed insurance producer, lowinger school of insurance                                                                                         2007

licensed realtor, graduate realtor® institute (gri)                                                                                                  2000

licensed real estate broker / agent, champion school of real estate                                                                         1996

professional experience                            

licensed realtor                                                                                                                                         1996 c present

 

licensed insurance producer                                                                                                                     2007 c present

 

transportation security officer (part time)                                                                                                  2008 c present

 

~ key achievements ~

• successfully served in a broad scope of capacities, including office and sales staff management, in addition to representing buyers and sellers as a licensed realtor working with top-tier companies including re/max, the gregg group inc., gemstone realty inc., and century 21
• collected project bids, selected subcontractors, prepared schedules and agreements, and oversaw the safe and timely execution of residential construction projects within established budget guidelines; worked closely with subcontractors and building inspectors to ensure compliance with codes
• quickly developed depth of knowledge regarding diverse financial products and services to provide excellent customer service and guidance, effectively analyze and mitigate risk, and partner with interdisciplinary specialists to promptly and accurately close and process transactions within the personal and commercial property and casualty insurance arena; represented the gregg group inc. and nationwide insurance
• played an integral role in continuously maintaining a safe and secure environment at baltimore washington international airport by enforcing department of homeland security and transportation security administration policies and procedures, conducting security patrols and screenings, operating x-ray machines, checking travel documents to identify potential fraud or danger, preventing explosives and other prohibited items from entering the airport, and courteously and efficiently assisting the public in a deadline-driven, high-pressure setting

 

~ community activity ~

volunteer, baltimore washington children s equine center