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yyyyyy x. yyyyyy                                               0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com                    

career objective                              

results-driven it support engineer eager to contribute superior technical and communication skills toward supporting operations of a progressive organization seeking a driven and productive team member

profile                                                

ø  offer nine years of intensive experience in computer communication network services, with expertise in a broad scope of platforms

ø  successfully design, install, configure, test, maintain, monitor, and fix software and hardware systems in a timely manner

ø  ability to assess and respond to client-specific needs; create, execute, and troubleshoot complex, cost-effective technological solutions and processes

ø  effectively train users to properly utilize technology resulting in increased productivity and reduced labor costs

ø  collaborate with internal departments and external agencies to ensure consistently smooth operations

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  proactive team player equally effective in independent and collaborative environments

 

~ technical proficiencies ~

network systems: routers (cisco, nortel), switches (ethernet, atm lane) marconi atm /iad, firewalls (pix, checkpoint, netscreen) 


network management systems: cisco works, mrtg/rrd, whatsup gold, iview, jffnms 

 

tools: opnet (itguru/spguru, ace, modeler), nai sniffer, protocol analyzer (ip, sip, h.323), network emulators, polycom mgc-100, radvision gatekeeper and gateways, tandberg and polycom codecs, radvision mcu, cisco meeting place 5.4, cisco unified communication application

 

programming languages: visual c++, unix c++, visual basic, c, basic, cobol, cgi, perl


software: excel, power point, access 7.0, 8.0, wp 5.0, 5.1, 6.1, power builder, uml, rational rose


operating systems: unix, novell netware 3.0, dos, ibm pc, win nt, windows 95/98 


database management systems: ms excel, ms access, oracle, pl/sql, foxpro 


unix utilities: awk, grep, sed, rn, vi editor 

professional experience                

senior video engineer, ebs, burke, va                                                                                                                                                  6/06 c present

         maintain active interim ts clearance as a member of the vtc engineering team supporting the defense information systems agency (disa) in video-teleconferencing systems research and development

         actively test, troubleshoot, modify, and upgrade amx controller and session control code, dvsii, radvision, mcu, gateways, gatekeeper, and icm video scheduler

         effectively collaborate with vendors, software developers, and engineers to resolve issues with voice-over and video-over internet protocols (voip)

 

internet software system engineer, mci, ashburn, va                                                                                                                             12/00 c 6/04

         proficiently monitored and managed network infrastructure support including all hardware, software, and application performance; provided excellent customer service and support

         efficiently performed installation, configuration, and troubleshooting for routers, switches and firewalls

         contributed to special engineering projects including designing and testing ip video, private ip extranet architecture, voip(sip) and v2oip(h.323)              

 

information engineer, digital commerce corporation, herndon, va                                                                                                     2/00 c 12/00

         facilitated client e-commerce by converting critical information into standard formatting for online business

         developed, maintained, and updated databases to improve team-wide information management

 

programmer (internship), global infotek, inc.. vienna, va                                                                                                                      8/99 c 10/99

education                                           

studies toward m.s. in communications technology, strayer university, insert location, va                                            insert year c present

a.s. in computer information systems, gpa 3.62, william rainey harper college, palatine il                                                     1998
b.s. in electronics/electrical, gpa 3.5, gujarat university, ahmedabad, india                                                                                   1994

 

~ professional development & training~

microsoft certified system engineer (mcse), cyberlearning university, alexandria, va                  
network security certification, northern virginia community college 
building multi-layer cisco switch network, global knowledge 
building scalable cisco inter-network, global knowledge 
opnet itguru virtual network environment simulator, quick start  
opnet advance application troubleshooting,
 ace


 

yyyyyy x. yyyyyy                                               0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com                    

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience in communication network services.  i excel at efficiently installing, configuring, monitoring, and maintaining systems and am adept at diagnosing and repairing issues.  i have effectively applied my extensive engineering skills and knowledge toward providing outstanding technical support as well as contributing to research and development projects.  to complement this background, i offer substantial professional studies and am currently working towards an ms in communications technology.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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