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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
proficient professional eager to contribute management expertise as well as strong sales skills and customer service talents toward actively supporting an organization in maximizing performance.
profile
- offer solid and progressive management experience, including expertise within sales, distribution, production, quality assurance, and customer service capacities.
- recognized by management for strong common sense approach to problem solving and work management.
- in depth experience in client-focused industries focused on delivering world class customer service.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
professional experience
customer service representative t-mobile 2006-2009
- sharp business acumen and experience in managing broad scope of customer service operations within a call center environment, from credit management and client services to customer relationship development.
- effectively hire, train and direct 200-member staff and actively collaborate in operational functions such as evaluating performance and providing guidance/mentoring.
- facilitate productive communication between workforce and management.
direct sales representative monumental life 2006-2007
- successfully steered direct sales operations to generate high volume growth and revenue.
- consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
direct sales representative american general life 2001-2006
- drove direct sales to both individuals and business for a broad range of insurance products.
- actively managed b2b product sales functions, consistently generating revenue on behalf of company.
b2b sales representative american industrial chemical 1997-2001
- tasked with handling an individual b2b sales territory, successfully grew territory sales by 40% within the first year.
- responsible for managing both production and distribution operations.
manager pb&s chemical 1979-1997
- served as quality manager and director of operations for a chemical distribution company, responsible for supervising customer service, production, distribution and quality assurance functions.
- actively collaborated with employees in bringing the first iso 9002 registration to a chemical distribution facility in a company of 6 similar facilities.
professional education
coursework in business management name of college
sales awards
personal achievement awards
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