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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
service-oriented pc and network support/help desk specialist eager to re-launch career in the it field where dynamic customer/user relation, communication, problem solving, and technical skills will effectively support the employer in optimizing performance
career profile
ø offering several years of pc/network help desk support experience with ge capital (corporate finance systems), with a solid track record of delivering superior client/user servicing through prompt response, solutions-focused troubleshooting and timely resolution
ø extensive credentialing through learning tree international:
- certification, pc configuration and troubleshooting
- certification, advanced pc software configuration, troubleshooting and data recovery
- certification, hands on windows 95 support and networking
- certification, introduction to tcp/ip internetworking on windows nt
- certification, pc networking
- certification, windows nt optimization and troubleshooting hands on
- certification, windows nt workstation and server
ø dynamic prioritization, strategic planning and organization skills crucial to optimizing productivity and efficiency in managing high-volume workflow and projects
ø solid experience in client-focused, service-oriented industries, with a consistent commitment to maximizing customer satisfaction
ø sharp business acumen; entrepreneur experienced in broad-scope business operations, from sales, marketing and client relations to administrative, team building/leadership and fiscal management
ø available to relocate and travel to meet employer needs
professional experience
customer service associate, chubbys express; 2007-2009
co-owner/operator, 3 olive restaurant group; 2005-2007
on-site assistant to supervisor, griffon associates; 2003-2004
help desk tech, ge capital; 2000-2003
education
associates in science, liberal
arts
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