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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

 

 

service-oriented pc and network support/help desk specialist eager to re-launch career in the it field where dynamic customer/user relation, communication, problem solving, and technical skills will effectively support the employer in optimizing performance

career profile

 

ø  offering several years of pc/network help desk support experience with ge capital (corporate finance systems), with a solid track record of delivering superior client/user servicing through prompt response, solutions-focused troubleshooting and timely resolution

 

ø  extensive credentialing through learning tree international:

  • certification, pc configuration and troubleshooting
  • certification, advanced pc software configuration, troubleshooting and data recovery
  • certification, hands on windows 95 support and networking
  • certification, introduction to tcp/ip internetworking on windows nt
  • certification, pc networking
  • certification, windows nt optimization and troubleshooting hands on
  • certification, windows nt workstation and server

 

ø  dynamic prioritization, strategic planning and organization skills crucial to optimizing productivity and efficiency in managing high-volume workflow and projects

ø  solid experience in client-focused, service-oriented industries, with a consistent commitment to maximizing customer satisfaction

ø  sharp business acumen; entrepreneur experienced in broad-scope business operations, from sales, marketing and client relations to administrative, team building/leadership and fiscal management

ø  available to relocate and travel to meet employer needs

professional experience

 

customer service associate, chubbys express; 2007-2009

co-owner/operator, 3 olive restaurant group; 2005-2007
on-site assistant to supervisor, griffon associates; 2003-2004

help desk tech, ge capital; 2000-2003

education

 

associates in science, liberal arts

 

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