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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

results-focused operations manager specializing in driving business efficiency, building solid teams, initiating cost-effective improvements, providing world-class customer service, and cultivating a strong brand image with superior quality eager to offer 6 years of cross-functional experience toward maximizing an employer s success.

 

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profile of qualifications

 

         integral leader who offers a proven record of progression to positions of higher-level responsibility and authority.

         top performer who makes decisions to reflect positively on operations productivity, corporate well-being, and client satisfaction, along with building strong teams with low turnover rates and high levels of company loyalty.

         ambitious self-starter who plans, prioritizes, and manages tasks within fast-paced, deadline-driven environments.

         excellent communicator who seamlessly interfaces with all levels of business professionals and clientele to meet goals.

 

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key areas of expertise

 

operations management                 inventory control                     process improvement                    regulatory compliance

team building / training               shipping / receiving                workflow prioritization                safety / quality control

budget / expense control               logistics management             organizational efficiency             client / business relations

 

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professional synopsis

 

ceva, bloomington / shakopee, mn                                                                                                                                   2006 c present

 

operations manager (2007 c present)

         apply dynamic leadership talents toward directing part of a target non-retail warehouse comprised of new store fixtures, including identifying kpis, performing metric tracking, and working with carriers to arrange shipments.

         maximize bottom-line results by delivering key recommendations to target on cost-saving transportation options.

         drive organizational efficiency by performing inventory control of high-volume items, along with tracking employee productivity and time to reduce labor costs while meeting and / or exceeding sales orders and remodel deadlines.

         plan and coordinate contracting of temporary staff to achieve goals and contain full-time employee payroll costs.

 

logistics supervisor (2006 c 2007)

         built and sustained productive logistics operations by directing 13 top-performing employees and additional temp staff within a large-scale target non-retail warehouse, including prioritizing workflow to optimize use of resources.

         effectively trained employees on ceva and target software and systems to ensure seamless operations at all times.

         performed inventory control and cycle counting, along with liaising among terminal mangers to assess key issues.

         interfaced between target stores and employees to ascertain receipt of correct products and guarantee needs were met, including maintaining critical responsibility for all incoming and outgoing products, equipment repair, and safety.

 

customer service representative iii (2006)

         contributed strong multitasking skills toward supervising solutions-focused customer service teams for a target non-retail division, as well as handling all dock appointments and running sales orders for 1,700 stores weekly.

         expertly arranged and distributed all products requiring delivery via special services or ups.

 

uline, inc., eagan, mn                                                                                                                                                                 2004 c 2006

 

senior customer service representative

         demonstrated solid communication abilities toward interacting with clientele within a fast-paced environment, including placing customer orders and promptly responding to and / or resolving various inquires via telephone.

         successfully operated a branch helpline to uphold high-quality customer service, and trained trace representatives to track shipments, set up courier orders, and file claims which was instrumental in streamlining overall operations.

 

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education & technical summary

 

bachelor of arts in communications (minor in marketing)                                                   university of minnesota, duluth

 

microsoft office suite • as / 400 • jacada • jd edwards oneworld • ups worldship • gempro

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