career objective                              

results-driven manager and recent mba graduate eager to contribute superior analytical, organizational, and team leadership skills toward supporting a progressive organization in optimizing bottom-line performance

profile                                                

ø  offer solid practical experience and strong academic background in sales, customer service, business administration, and operational management, with expertise in hr, inventory control, marketing, merchandizing, and safety and compliance

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; cultivate long-term business relationships that result in repeat business and referrals

ø  successfully recruit, train, and direct top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  monitor industry trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets

ø  dynamic communication, presentation, negotiation, and relationship management skills; superior time management and organizational abilities

ø  sharp technical proficiencies including microsoft office (word, excel, powerpoint, outlook)

 

~ key achievements ~

• played an integral role in completing all pre-opening and store opening activities for new 85,000 sq. ft. collinsville store location five days ahead of schedule
• surpassed sales goals by 91% resulting in a full grade increase in store categorization to attain level a status after first 30 days of collinsville opening
• increased warranty claims acceptance rate to 97% from previous low-30% rating at waterloo location by streamlining process and introducing quality controls
• developed and implemented computerized special order program responsible for dramatically increasing efficiency and customer satisfaction levels; worked closely with vendors to meet client needs

education                                           

master of business administration c 3.8 gpa, university of phoenix                                                                            2010

 

~ graduate coursework ~

accounting ~ applied business research & statistics ~ business law ~ corporate finance ~ economics ~

human capital management ~ management ~ marketing ~ operations management ~ organizational leadership ~

quantitative reasoning for business ~ strategic planning & implementation

 

bachelor of science in business administration management, southern illinois university                                            2002

professional experience                

assistant store manager, rural king supply                                                                                                  2004 c present

• in recognition of outstanding performance at the waterloo, il store, selected to assume greater responsibility and support the opening and day-to-day activity of the new collinsville, il location
• manage applicant screening, interviewing, and hiring; train and manage interdepartmental management and staff in all aspects of operations
• proactively monitor current customer buying patterns, variable conditions affecting sales, and previous year s performance to anticipate store-specific needs and develop customized inventory management and promotional strategies
• create and maintain eye-catching visual merchandizing displays that increase sales and reduce inventory cycle time
• oversee product quality and shipment accuracy through diligent monitoring of incoming vendor deliveries and speedy resolution of any discrepancies; create and close purchase orders, manage return merchandise authorizations, and coordinate and complete physical inventory counts
• prepare, package, and ship merchandise for orders placed online; additionally manage special orders and verify accounts payable
• apply depth of inventory knowledge towards providing guidance and recommendations customer product selection
• perform it duties including networking cable rerouting, computer setup, and technical troubleshooting

 

~ prior background ~

laborer, tognarelli drywall                                                                                                                                 2003 c 2004

weekend manager, south clinton pet                                                                                                                 2000 c 2002   

 

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hiring agent name

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company name

address

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dear__________________:

 

i am currently seeking a challenging career opportunity as a insert specific job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include six years of managerial experience for a busy farm supply store, where i ve worked in multiple capacities, including hr and staff training, operations, inventory management, and merchandising.  i ve introduced numerous process improvements and managed major projects that have resulted in improved bottom-line performance.  recently, i was actively involved in opening a new high-volume store  located in collinsville, and played a key role in successfully opening the store five days ahead of schedule.  to complement this background, i completed my mba through the university of phoenix while working full time.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to insert company name, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

marvin theel