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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com
objective
productive, quality-oriented administrative and customer service professional eager to contribute exceptional business support, project management and interpersonal relation skills toward optimizing operations of a progressive organization.
profile
ø offer extensive experience in client servicing, sales and marketing, with comprehensive management background.
ø effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability, while meeting all deadlines.
ø exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies.
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø highly versatile; quickly master new roles, responsibilities, technologies, and environments.
ø facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.
ø demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.
professional experience
independent csr - acd direct 2007-present
project manager-internal partner liaison - u.s. bank, cincinnati, oh 2000-2005
underwriting manager - decision one mtg., cincinnati, oh 1997-2000
career highlights
apply dynamic communication skills toward effectively presenting complex information to broad audiences.
proactively build and establish key relationships and liaise effectively with senior management and staff to produce and deliver required work.
successfully contribute to political and charitable fundraising events by using proactive telephone prospecting techniques to generate additional funds and answering calls to accept donations.
provide executive-level support to the vice president, with strong focus on optimizing productivity and efficiency.
strategically plan and coordinate workflow to maximize use of resources while meeting company needs, demonstrating exceptional project management and prioritizing abilities in achieving goals and timelines.
contribute advanced communication and interpersonal relation skills in proficiently handling internal sales and outside dealership concerns with diplomacy, and followed through to ensure resolution.
demonstrate sharp business acumen in defining/implementing policies to boost overall operational performance.
professional development/training
select business courses - university of akron
diversity training
microsoft training
t.e.a.m. training
management training i and ii
technical skills
microsoft office (word, excel, outlook); cww; ventrillo; inbit; intellique; ten-key
community activities
parent mentor - down syndrome assoc. of greater cincinnati
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