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objective
enthusiastic team player with sharp customer service and administrative support skills in multiple industries eager to contribute to the success of a progressive organization
profile
ø offer more than 11 years of experience facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø efficiently carry out administrative functions including document preparation and review, data entry, and complex filing; generate reports instrumental to senior management and provide executive-level support
ø successfully manage large volumes of critical information; review, update, and maintain databases
ø work closely with clients in person, on the telephone, and via e-mail to respond to requests and inquiries
ø demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy
ø dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities
ø proactive team player equally effective in independent and collaborative environments
ø strong technical proficiencies including microsoft word, excel, powerpoint, and outlook
xxx-xxx-xxxx
professional experience
0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com
publicis meetings usa (formerly clt meetings), orlando, fl 2000 c 2009
lead corporate customer service agent
- conducted client-specific research on business and leisure travel options to provide knowledgeable assistance and customized recommendations for existing and prospective customers
- diligently updated and maintained client database; additionally served as backup receptionist and offered administrative support to other departments as necessary
- recruited, contracted, and trained personnel to work as onsite meeting staff
- successfully resolved potential client issues and achieved superior levels of customer satisfaction
sunterra travel, orlando, fl 1998 c 2000
administrative assistant / bookkeeper
- prepared error-free correspondence and documents in support of five busy managers
- accurately managed a/r and a/p, produced client invoices, and oversaw office inventory and ordering
- overhauled company filing system to improve accessibility, accuracy, and efficiency
- delivered exceptional customer service and support
education
niagara university, niagara falls, ny
bachelor of science in transportation and travel
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