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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phonexxx-xxx-xxxx
abc@xyz.com
~ Accomplished and tenacious Collections Manager eager to contribute exceptional customer service talents and staff leadership expertise toward supporting a dynamic employer in achieving objectives. ~
Qualifications Profile
Over a decade of experience in collections with a proven track record of identifying, creating and executing innovative solutions and approaches to achieve company objectives. Advanced knowledge of FDCPA (Fair Debt Collection Practices Act) guidelines and remain up-to-date on current bankruptcy laws. Bilingual, tactful and persevering negotiator with a solid ability to resolve difficult situations with flexibility and diplomacy. Proficiency in team-building and staff training/development. Thrive on challenges and perform well under pressure with an outstanding blend of skills in relationship-building, planning, and problem solving.
Selected Achievements:
- Lowered delinquency accounts from 1.8% to approximately .30% in less than eight months, resulting in reinstatement of bonuses for Collection Department personnel at Del Norte.
Slashed delinquency accounts from 7% to 1.89%for South Coast Community Credit Union.
Overhauled departmental processes and procedures to measurable increase efficiency and maintain delinquencies at.17% for Rancho Federal Credit Union.
- Successfully reduced delinquency accounts to .02% for Northwest Farmers.
- Researched three-year loan charge-offs at SCE Federal Credit Union and recovered 65%.
Professional Experience
Popa Federal Credit Union, Cerritos, CA, 2008 to 2009
Collection Specialist
Spearheaded broad-scope collections efforts spanning vehicle repossessions, wage garnishments, small claims, litigation with credit union attorney, and Chapter 7 and 13 bankruptcy filings.
- Negotiated, arranged, and facilitated payment arrangements for members to reduce risk of bad debt expense and prevent further delinquency.
Applied dynamic multi-tasking expertise toward preparing repossessed vehicles for sale, responding to disability and death claims, and making extensive collection calls to credit union members.
Continental Federal Credit Union, El Segundo, California, 2006 to 2008
Collection Supervisor
- Supervised and directed department operations leveraging strong communication and interpersonal skills to train, motivate, coach, evaluate and manage collectors, paralegal, paralegal assistant, credit management specialist, and repossession specialist.
Closely partnered with credit union attorney on several lawsuits.
Del Norte Credit Union, Santa Fe, New Mexico, 2003 to 2005
Collection Supervisor
- Oversaw Collection Department for one of largest credit unions in Northern New Mexico, effectively teaming with corporate attorney in legal action proceedings.
- Ensured compliance of daily activities with laws, credit union policy, and generally accepted practices.
Assessed and decisively approved placing of vehicles for repossession.
Continued
Yyyyyy x. yyyyyy ~ Page 2 of 2
Professional Experience continued
South Coast Community Federal Credit Union, Goleta, California, 2003
Collection Manager
Steered department operations for collections on consumer loans, credit cards, and overdrawn checking accounts.
Represented credit union in small claims actions and prepared wage garnishments.
Exhibited exemplary leadership talents in hiring, training, developing and evaluating department personnel.
Reliably managed bankruptcies including filing Chapter 13 claims/reaffirmations.
Held accountability for authorizing and enforcing vehicle repossessions, advertising vehicle sales, and resolving unperfected vehicle titles.
Rancho Federal Credit Union, Downey, California, 2001 to 2003
Collection Supervisor
Strategically collaborated with attorneys in complex cases including reclamation claims and deficiency balances.
Prepared and processed administrative wage garnishments.
Northwest Farmers / Farmers Insurance Group Federal Credit Union, California and Oregon, 1996 to 2000
Collections Officer (1999 to 2000)
- Advanced from role as Account Collector (1996 to 1999) to independently manage Collection Department operations for credit union having $69M in assets.
- Authorized and facilitated vehicle repossession in applicable cases.
- Resourcefully identified and suggested new methods and strategies to reach debtors and establish cooperative relationships resulting in repayment.
- Evaluated and determined intentions of members by leveraging a diplomatic and professional strategy to prevent charge-offs and loss to the credit union.
- Cooperated with outside parties to secure and/or liquidate collateral.
- Processed documentation and activities related to Chapter 13 claims/reaffirmations, death claims, vehicle repossessions, and insurance policy cancellations.
Prior Background:
Trainer / Software Conversions, Symitar Systems Incorporated, San Diego, California, 1994 to 1996
Senior Collector, SCE Federal Credit Union, Irwindale, California, 1990 to 1993
Professional Development
Certificate C Credit Union Executive Program
Certified Trainer C Symitar Systems (credit union application software)
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