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yyyyyy
x. yyyyyy
xxx-xxx-xxxx yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com
solutions-focused, quality-oriented customer service representative eager to contribute business development, client servicing and interpersonal relation skills toward actively supporting company operations.
profile
ø offer progressive customer service experience, with comprehensive sales and operations management background.
ø effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
ø proactively motivate, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø excel at interacting with broad populations including senior management and staff as well as clients and external contractors.
career achievements
ø received numerous awards and recognition as one of the top five customer service representatives at sykes based on talk time, quality and schedule adherence for each consecutive quarter for 2 years.
ø successfully calmed a dissatisfied client and retained contract; client requested personal assistance with ccu outbound sale calls for truck tires.
ø recognized for exceptional salesmanship and closing techniques, invited by client to assist in training their minneapolis sales team to generate more tire sales.
professional experience
freddies place - napoleon, nd 2004-2006, 2008
bartender, bar manager
successfully promoted exceptional customer satisfaction by promptly providing quality services and resolving issues.
strategically planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs.
steered inventory and payroll, with strong focus on optimizing productivity and efficiency, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.
sykes, inc. - bismarck, nd 2006-2008
customer service representative
applied high speed cable internet support systems expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering product/service education.
proactively built and established key relationships and liaised effectively with senior management, staff and clients.
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jesse laine page 2 of 2
dynamics - napoleon, nd 2004
telephone sales representative
successfully contributed to business development by using proactive telephone prospecting techniques to generate new customers.
exhibited detail orientation and organizational abilities in setting up appointments for accounting firms with diverse businesses.
contact center unlimited - napoleon, nd 2002-2003
account executive
proficiently developed and executed sales and closing strategies to renew client contracts, instrumental to boosting revenues.
effectively planned, coordinated and facilitated daily operations, while emphasizing the delivery of superior services.
performance centers, inc. - napoleon, nd 1999-2002
sales edit manager and direct supervisor, phone sales representative
spearheaded diverse managerial activities ranging from motivating, training and performance evaluation to workflow planning and policies/procedures development.
ensured staff members are properly educated on all facets and phases of company policies and procedures.
contributed sharp business acumen toward defining and implementing policies to boost overall operational performance.
efficiently planned and coordinated workflow and delegated assignments to optimize utilization of human capital and operational resources.
prior experience
z-tel/direct tel - mandan, nd 1999
phone sales representative
professional development/training
high speed cable internet support - 3 weeks; included support training in: windows 2000, windows xp, windows vista, apple operating systems support, osx, tiger, leopard, mack mail and microsoft outlook express
date
hiring agent name
company
address
city/state/zip
dear _______________________________:
are you seeking a results-focused, solutions-oriented customer service representative to support your company in maximizing performance? i am currently exploring new opportunities, and am interested in joining your team. to acquaint you with my qualifications, i m submitting my resume for your review. in advance, thank you for your time and consideration.
from supporting high performance teams and facilitating superior client servicing to streamlining operations and executing proactive organizational processes/procedures, i have continually excelled in maximizing performance as a dynamic team member. i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results. as illustrated by the accompanying resume, i have a comprehensive background in customer service and sales. among my accomplishments, i received numerous awards and recognition as one of the top five customer service representatives at sykes based on talk time, quality and schedule adherence for each consecutive quarter for 2 years. i was also recognized for exceptional salesmanship and closing techniques and personally invited by a client to assist in training their minneapolis sales team to generate more tire sales.
as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals. i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.
professional regards,
jesse laine
date
contact name
company name
address
city/state/zip code
dear _______________________________:
i would like to thank you for providing me the opportunity to interview with you and discuss the exciting (title of position applying for) position currently available with your company. having gained a deeper insight into the job requirements and your yyyyyy x. yyyyyys, i am confident you will find me a valuable asset in achieving your goals.
as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff. i believe you will find my dynamic (list a few skills/qualifications relevant to the position) skills vital to your operations and look forward to contributing to your success.
should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. again, thank you for the enlightening interview. i look forward to your response.
sincerely,
jesse laine
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