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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
versatile professional eager to contribute comprehensive customer service background toward actively supporting the employer in optimizing performance.
profile
- talented professional offering over 5 years of solid and progressive experience in client-focused industries focused on delivering world class customer service.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- recognized by employers and clients as a considerate, dedicated team player, with a proven commitment to excellence in all tasks and services.
- skilled at performing independently or within a team to exceed all operational goals and objectives.
- demonstrated a team player attitude in enthusiastically soliciting and accepting additional challenging projects in support of company objectives.
- dynamic communication, organization, issue resolution,
and relationship management skills.
selected achievements
~ client advocate
certification of recognition, 2009 ~
~ 5 perfect 10 customer survey awards, 2010 ▪
quality score award, 2010 ~
~ 120 quality club, 2010 ▪ star player award,
2010 ~
~ received a perfect score on a secret shopper survey, 2009 ~
professional experience
service and sales representative 2 citimortgage, inc. 2009-present
- sharp business acumen and experience in handling a broad scope of client service operations, from handling irate callers and resolving issues to escalating priority issues and providing prompt customer service.
- proficiently meet all monthly business goals, including a minimum 93% schedule adherence, 65% offer rate, 15% sales conversion, and 360 seconds average of overall call time.
customer service representative best buy 2007-2009
- facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
- successfully steered credit cards and protection plans sales to generate high volume growth and revenue on behalf of company.
customer service representative mervyn's
2007
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele.
- utilized extensive knowledge of sales promotions, company policies and return regulations in resolving all customer issues.
cashier/cook
little anthony s diner
2006
professional education
general courses pima community college 2009
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