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yyyyyy x. yyyyyy                                                                    62 meadowhawk trail

                                                                                                                    bradford, ontario l3z 0e7

                                                                                                                                         xxx-xxx-xxxx

                                                                                                                                      abc@xyz.com

objective

business professional eager to contribute dynamic management and administration skills in a challenging records management or administrative/customer service assignment

 

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career profile

ø  over 12 years of diversified business experience in marketing, customer service, billing and data analysis/control.

ø  current assignment as senor administrator, working directly for company president in developing new home party brand.

ø  utilize party plan solution software to set-up new products, including pricing, details and restrictions.   

ø  knowledgeable in credit/refunds, monthly promotions/subscriptions scheduling and implementing, answering all inquiries, sales report management and website maintenance, including overseeing internal site accessibility. 

ø  adept at data management, including tracking sales and entering reports into specialized database and monitoring gift card and bonus bucks.

ø  in earlier assignment, directed installation of new computer hardware and software.

ø  self-motivated, self-directed, with strong problem-solving and decision-making capabilities.

ø  contributor in high-stress helpdesk and call-center environment, providing product information in support of setting up new installs and resolving billing discrepancies while delivering excellent, positive customer service.

ø  adept in relationship development and facilitating repeat business.

ø  proficiency in multiple advanced business applications in addition to party plan software (pps), including ms word/excel/access/powerpoint/outlook, internet explorer, itc, cti, lotus notes, windows os (all versions) and as400.

 

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professional experience

rich brands canada, concord, ontario                                                                            2009 c present

senior administrator

       following two promotions within two year tenure with organization, recruited to work directly with company president in growing new brand, designated exclusively for us market.

       tasked with comprehensive responsibilities for all phases of new brand, including setting up monthly promotions, managing sales reports for regional manager, assuring internal access to software, resetting passwords as necessary, and supporting availability of all new information on website through continuous site monitoring and maintenance.

       assure product inventory availability and, utilizing email and telephone, assure strong communication with us customer base; provide extensive knowledge of high-end home fragrances and other products.

       track and process orders, and utilize analytical and problem-solving skills in resolving various issues.

 

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yyyyyy x. yyyyyy

page two

 

 

pioneer petroleum head office                                                                                            2008 c 2009

data control analyst

       tasked with tracking and entering daily station sales reports into specialized, custom database.

       assist internal agents with answers to account questions.

       on daily basis, reconcile store rent reports, car wash reports and meter discrepancy reports, and track gift cards and bonus bucks programs; maintain journal entries.

 

cogeco cable                                                                                                                     2004 c 2008

billing representative/customer service

       in this high volume, intense setting, prioritized and fielded customer telephone inquiries, offering customized solutions/options.

       adeptly resolved billing and service issues, handling any customer debits/credits and customer refunds.

       facilitated setup of new installs by providing customers with product and sales information.

 

collega for aveda                                                                                                               2005 c 2008

customer service representative

       utilized strengths in customer telephone interaction to schedule appointments for seven aveda salons.

       worked closely with clientele, keeping them informed of all promotions and product details.

 

ddb canada marketing agency                                                                                           2002 c 2004

information technology/customer service

       worked closely with clientele in remote, telephone and face-to-face environments.

       ordered and tracked database licenses, oversaw installation of new hardware/software, and provided excellent follow-up to ensure complete customer satisfaction.

       utilized waybills to handle shipping/receiving process.

 

home depot                                                                                                                       1999 c 2002

cashier/customer service representative

       as required, handled all assigned cashier duties, and served in supportive customer service representative role, assisting customer base with timely, accurate and courteous assistance.

 

 

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education

seneca college of applied arts and technology, north york, ontario

business computer systems, diploma, 2002

 

athabasca university

current studies toward business management degree

 

 

 

 

 

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