career objective                              

results-driven human resources manager eager to contribute superior leadership, team building, and communication skills toward supporting the employer in optimizing operational and financial performance

profile                                                

ø  offer strong experience in all facets of human resource operations including management and staff training, recruitment and staffing, and benefits package design and administration; thorough understanding of complex labor laws

ø  sharp business acumen and experienced in managing broad scope of functions; ability to perform multiple responsibilities simultaneously and under heavy pressure

ø  solid record of utilizing quantitative methods / metrics to improve staff performance and retain highly productive employees

ø  author corporate policies, implement new procedures, and lead strategic change initiatives; experienced in developing and conducting trainings and orientation programs

ø  facilitate internal communications regarding career opportunities, benefits, and employee relations issues

ø  dynamic communication, presentation, negotiation, and relationship management skills; maintain highest ethical standards and confidentiality

~ technical proficiencies ~

ms office (word, excel, outlook) ~ crm ~ applicant tracking software (ats) ~ human resources information systems (hris)

education                                           

georgetown university, washington, dc                                                                                    anticipated graduation 2011

master of professional studies in human resources management; concentration: strategic human capital management

 

trinity university, washington, dc                                                                                                                      2004

master of business administration; emphasis: managerial leadership

 

morris brown college, atlanta, ga                                                                                                                     1998

bachelor of science in law / legal studies

 

~ professional development ~

basic staffing and placement (federal hr management), usda graduate school           anticipated completion february 2009

executive leadership certification, georgetown university, washington, dc                    anticipated completion may 2009

shrm learning system®, catholic university / hra-nca, washington, dc                     anticipated completion may 2009

 

~ affiliations ~

american staffing association ~ society of human resource management ~

international public management for human resources

professional experience                

recruiting manager, remote tiger, greenbelt, md                                                                                 2008 c present

• expertly direct 25-member recruiting team at this leading provider of recruitment process outsourcing (rpo) services to small and mid-sized staffing companies
• oversee comprehensive hr department functions, including full-cycle recruiting, staffing and retention, benefits and payroll administration, staff training and development, performance reviews, employee relations, conflict resolution, process analysis and improvement, and ats/hris systems management; maintain 95% employee retention rate
• design and implement standard operating procedures, author recruitment manual and training materials, and develop tools to assess service quality and assess employee productivity
• actively monitor performance metrics and cultivate a positive, fun company culture; introduce creative incentives, events, programs, contests, and celebrations
• provide ongoing and formal feedback to all levels of personnel; foster internal promotion opportunities, administer disciplinary action as necessary, conduct exit interviews, 
• perform extensive research and analysis to offer highly competitive compensation plans with maximum benefits and minimal costs; negotiate favorable vendor contracts
• collaborate with corporate executives to develop strategic growth plan for company; assisted in acquiring more than 45 new client accounts within first year

 

continued

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sales associate, remax / penfed realty, washington, dc                                                                    2005 c 2008

• successfully performed a broad range of duties to continually expand market share while providing outstanding service for existing real estate clients
• carefully qualified prospective customers, worked closely with clients to address individual needs, and offered advice throughout the process
• prepared critical documentation including representation contracts, purchase agreements, closing statements, deeds, and leases; coordinated closings and funds disbursements
• consistently exceeded goals despite unstable market conditions; secured 13-unit $2.5m development project during first year of employment

 

manager, council on foundations, washington, dc                                                                               2001 c 2005

• effectively steered all aspects of sales and business development efforts for this international nonprofit membership association of more than 2,100 grant-making foundations and corporations
• coordinated advertising operations, vendor relations, and customer service to maintain 94% membership retention rate
• grew non-dues revenue from $100k to $750k in six-month timeframe by cross-selling exhibits, advertising, and sponsorships to existing members; promoted into the $10m membership management division

 

account manager, greenfield / belser ltd., washington, dc                                                                               2001

• proficiently managed a diverse roster of national client accounts with a portfolio worth $15m; developed key client relationships and delivered exceptional customer service
• provided distinctive marketing communication plans and advertising placement opportunities; monitored campaign performance
• cited for exceptional assistance in serving as transitional business development and account management division supervisor

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a human resources management capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include strong practical human resources management experience with a solid history in all aspects of recruitment, employee relations, and staff development, as well as substantial academic studies in the field.  following the completion of my mba in managerial leadership, i embarked upon an intensive course of study towards a master of professional studies in human resources management degree with a concentration in strategic human capital management, as well as supporting certifications.  in my experience with remote tiger, i have designed highly effective trainings and performance management tools for all levels of personnel, and i excel at developing and enforcing company-specific policies, procedures, and programs that are in line with corporate objectives.  my extensive knowledge of benefits administration, labor laws, claims management, and budgeting has consistently proven instrumental in my ability to streamline processes and maximize profitability while increasing employee satisfaction and retention rates. 

 

as an employee, you will find me to be a devoted team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

yyyyyy x. yyyyyy