career profile

 

accomplished hr manager with more than 10 years experience leading recruitment, training, benefits/compensation, and labor/employee relations programs in retail environments. strong knowledge of federal employment laws including ada, eeo, flsa, and osha. spearhead development of hr policies & procedures for implementation company-wide. possess excellent analytical and problem-solving skills. technically proficient in ms office including word, excel, and powerpoint. fluent in farsi and basic language skills in french and spanish.   

professional experience

 

target, santa ana, ca                                                                                                 05/2007-01/2009

hr manager

     conceptualize plans to meet hiring metrics and provide optimal staffing level for the store at all times.

     achieved employee turnover rate of 6.6% in a retail environment.

     develop and lead training sessions for supervisors and employees to ensure new programs and rollouts are implemented effectively store-wide.

     conduct all new hire orientations.

     partner with a store leadership team to discuss hr goals and how to achieve them while maintaining company brand as well as compliance with regulatory laws.

     achieved 0% compliance issue for the year.

     review all written communication to staff to ensure alignment with employment laws.

     manage labor relations by ensuring the leadership team handles conduct and leadership issues in a timely, appropriate, and consistent manner.

     support upper management with development training for all managers in training.

     spearheaded the promotion of 8 staff members to management and supervisory positions and proactively identifies candidates for management back-ups as needed.

     successfully reduced the number of calls to an employee hotline to 3 calls annually by coaching all management team members on labor relation resolution methods.

     attained 100% of employee schedules being published on time by tracking department managers.

     improved overtime percent to 1.22% compared to 1.35% the previous year.

     promote a safe work environment by encouraging a fast response to all safety concerns and security trends, achieving the safety goal for the year.

 

iengineer, irvine, ca                                                                                                    05/2006-05/2007

hr consultant

     partnered with the business owner to set up a security system that would monitor, evaluate, and consult staff activities.

     increased productivity and customer satisfaction by designing and integrating various employee incentive programs.

     improve employee relations by evaluating management practices, training and development programs, and leadership principals.

     resolved organizational issues including forms design and functions as well as hr policies and procedures by assessing functionality of current programs in place and defining any weaknesses.  

     consulted with employees to answer questions or concerns related to benefits, retirement plan, worker s compensation, and disability.

     conducted all exit interviews to gather data for improving the overall work environment.

     spearheaded hr functions including employment, benefits and compensation, recruiting, and regulatory compliance.

     managed the safety program and maintained compliance within organizational standards.

 

 

 

chevron/texaco, a.v, n.b, irvine, ca                                                                                               11/2003-05/2006

senior manager

     resolved any labor relations issues by recommending and implementing solutions in accordance with company policies and procedures.

     consistently met staffing metrics through innovative recruiting, interviewing, hiring, and job training methods.

     conceptualized new training programs to meet business needs according to recent trends.

     provided staff coaching and feedback on ways to improve individual and organizational performance and prepared annual employee performance reviews.

     oversaw staff performance and instituted progressive discipline, mediation of staff disputes, and grievance procedures in compliance with federal and state employment laws.

     directed daily operations of several facilities to plan, direct, and organize operational metrics based on the organization s needs and future goals.

     prepared weekly timesheets and processed weekly payroll for all staff.

     recognized as the 2004 manager of the year.

 

clothestime stores, inc., city, ca                                                                       11/2001-01/2003

hr generalist

     recommended and implemented solutions to labor relations issues in compliance with company policies and procedures.

     met staffing goals through innovative recruiting methods and interviewing qualified job applicants.

     devised and facilitated new training programs to meet business needs for a changing retail culture.

     advised staff on how to improve individual and organizational performance based on their reviews.

     built team morale by designing effective programs for resolving employee relations issues and working in a diverse team environment.

     ensured hr metrics were in compliance with federal laws such as ada, eeo, flsa, and osha.

     assisted management with disciplinary questions and maintained confidential employee files.

 

kmart corporation, tustin, a.v, o.s, ca                                                              10/1998-11/2001

operation manager

     promoted to operational manager after great job performance as a soft lines manager.

     conducted interviews, new hire orientation, disciplinary actions, terminations, and exit interviews.

     supervised various departments to ensure compliance with corporate standards such as merchandise replenishment and pricing integrity.

     maximized sales and profit by identifying slow selling, discontinued, or overstocked merchandise as well as assessment of basic and seasonal merchandise displays.

     oversaw hr function for more than 120 staff by providing recruiting, orientating, training, professional development, and management coaching.

     administered operations by assisting the district manager with setting strategic and organizational goals and communicating center on issues of buying, retail, finance, and distribution with customers.

     prepared spreadsheets with operational metric data for review by the district manager.

education

 

university of phoenix

master of business administration in human resource management, 2007

bachelor of science in business management, 2005

certifications

 

chapman university, shrm certification phr, 2009

 

community coast college, international business certification, 1996

 

ameritech college, electronic/computer technology certification, 1991