yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

exploring career opportunities to utilize team leadership, casualty liability management, quality assurance and operations in a challenging commercial casualty claims manager assignment.

 

career profile

ø  bachelor of business administration degree in risk management and insurance.

ø  over 11 years of relevant business experience.

ø  have successfully managed highly effective teams.

ø  expertise in all facets of effective claims management.

ø  oversee quality control in daily operations.

ø  knowledgeable in personnel development, training and motivation.

ø  record of progression to positions of wide-ranging responsibility and authority.

ø  proven ability in assessing and processing complex insurance claims.

ø  deliver measurable contributions to increased productivity and profitability.

ø  skilled in meeting stringent organizational goals.

ø  outstanding competence in communications, presentations and departmental direction.

ø  successful record in providing high quality service.

 

professional experience

nationwide insurance company                                                                                                   2000 - present

commercial casualty claims manager field, duluth, ga 2007 - present

      promoted to assume responsibility for commercial casualty claims operations in georgia and alabama.

      manage claims from report to resolution, including litigated and high-exposure files at the multi-million-dollar level.

      drive performance, hire and train new adjusters and develop senior adjusters for future positions.

      oversee performance of defense council.

      turned-around overall team performance from a does not meet rating to a very high level performance rating in only two years.

 

casualty claims manager field, duluth, ga 2005 - 2007

      assigned to oversee district bodily injury casualty field claims adjusters.

      drove performance, hired and trained new adjusters and prepared senior adjusters for future positions.

 

casualty claims manager field, alpharetta, ga 2003 - 2005

      tasked to direct non-injury casualty field claims associates.

      recruited, trained and developed new associates.

      full responsibility for unit productivity.

 

senior claims representative level ii casualty, alpharetta, ga 2000 - 2003

      advanced to investigate/determine coverage and liability of assigned claims.

      reviewed and adjusted reserves, evaluated damages and negotiated injury claims.

      successfully resolved litigated files.

 

senior claims representative material damage, norcross, ga 2000

      held responsibility for field material damage claims.

      reviewed coverage and liability, investigated and evaluated damage and negotiated with repair facilities.

      met with customers to determine damage, issue payment and negotiate total loss settlement.

 

 

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earlier background

prior to 2000, employed by fireman s fund insurance company in capacity of intern assisting commercial property and liability claims adjusters, rotating through underwriting, loss control, sales and special investigations unit departments and participating in large loss injury claims roundtable discussions.

 

 

 

education

university of georgia terry college of business, athens, ga

bachelor of business administration, risk management and insurance

 

the university of sunderland, tyne & wear, uk

foreign exchange program, 1997 - 1998

recipient of hope scholarship

 

valdosta state university, valdosta, ga

___________________ studies, 1997

 

 

 

 

professional development

nw supervisory skills certification course

casualty claims manager school

leadership development course

national insurance crime bureau fraud smart course

jenkins and miller automobile insurance and tort law seminar

improving negotiation skills course

litigation training courses

advanced mediation training course

advanced discovery school

casualty claims school i

casualty claims new hire school

material damage claims school