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yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
results-focused mortgage consultant eager to offer experience in driving business growth, building a large-scale client base, evaluating consumer needs, and providing world-class customer service, as well as strong background in analyzing business and systems efficiency, toward maximizing an employer s bottom-line.
profile of qualifications
top performer who excels in evaluating financial criteria to optimize profits in coordination with lending goals.
out-of-the-box thinker who offers core technical expertise to arrange mortgages between borrowers and lenders.
integral leader who contributes supplemental experience in business and systems analysis to improve operations.
excellent communicator who seamlessly interfaces among senior managers, peers, financial parties, and clientele.
member of the canadian association of accredited mortgage professionals since 2009, and strictly adheres to the association s code of ethics upon conducting any and all business related to consumer mortgages.
recently completed a rigorous ontario mortgage agent course from caamp / accha.
fluent in russian.
key areas of expertise
consumer finance regulatory compliance project management data / statistical analysis
mortgage loan processes client / business relations process improvement business communications
loan program structuring needs analysis / assessment business plan development short- / long-term planning
professional synopsis
mortgage consultant (independent contractor)
mortgage alliance nordex financial, inc., toronto, on 2009 c present
utilize broad scope of industry knowledge and dynamic business acumen to strategically steer the origination and processing of mortgage loans by accurately analyzing individual consumer needs, along with effectively structuring and selling loan programs to exceed revenue goals and ensure mutually satisfactory results among multiple parties.
build profitable new relationships with consumers while maintaining valuable existing clientele, including proactively networking among business partners for referrals to generate sales for continued market dominance.
submit all mortgage loan application files for underwriting approval and approved loan files to loan closers.
business analyst
svo group, mississauga, on 2009
led a targeted airline support system development project, including facilitating information sessions and delivering presentations to stakeholders; collaborating with business and technical teams; analyzing, designing, and documenting business requirements; and translating business requirements into detailed solutions.
business systems analyst
airtrans forwarding, ltd., toronto, on 2008 c 2009
drove operations success by redesigning business processes to increase efficiency and effectiveness, along with improving an in-house order manager system s reliability, enhancing user capacity, and analyzing existing microsoft access-based databases to implement essential upgrades.
information systems analyst
yukon government department of highways & public works, whitehorse, yt 2008
contributed sharp analytical abilities toward determining business processes and information requirements, including evaluating processes and systems and fit between clients and prospective technologies, as well as planning key system improvements, investigating state-of-the-art software, and developing integral solutions.
business analyst
yukon government department of health & social services, whitehorse, yt 2007 c 2008
collaborated with a top-performing project team of business analysts to complete a business requirement analysis for vital statistics using rapid agile business system analysis, and developed solutions to information requirements.
resume • page two
(xxx-xxx-xxxx • abc@xyz.com
professional synopsis (continued)
customer services agent
air north, whitehorse, yt 2007 c 2008
demonstrated solid communications and interpersonal relations talents toward delivering high-quality customer service, including courteously handling ticket booking, reservations, and sales, as well as resolving complaints.
optimized organizational efficiency by compiling and recording information to assemble tickets for transmittal.
export specialist export department
airtrans forwarding, ltd., toronto, on 2005 c 2007
expertly investigated and analyzed financial and service goals, and developed strategic business plans to represent and provide service as aeroflot cargo agent within the personal airport located in toronto, on, including managing traffic to ensure best possible quotations and processing air, ocean, and ground shipments within set deadlines.
prepared required awb, bol, manifests, and invoices, and routed inbound / outbound shipments to destinations.
business analyst / senior manager marketing department
waso airlines, moscow, russia 2003 c 2004
planned and managed projects for a new waso travel branch, including determining and designing business processes and plans, collaborating with project teams to develop a website, preparing documents for online viewing and print, and coordinating design-related project documents (e.g. project / design specs, template handbooks).
successfully expanded waso s travel branch from one employee to 16 within a short, six-month timeframe.
evaluated and implemented expresslines charter systems for booking of airline seat reservations.
maximized bottom-line results by researching market conditions in local, regional, and national areas, along with examining and analyzing statistical data to forecast future marketing trends and achieve industry dominance.
gathered data on competitors, customer preferences, and buying habits, and analyzed prices, sales, and methods of marketing and distribution.
business analyst / manager charter flights department
expresslines, moscow, russia 1996 c 2003
analyzed and consulted among five departments to understand complex issues and define company-specific needs, including advising management teams on alternate methods of resolving issues and recommending key solutions.
developed new business models and company structure based on data analysis and increased productivity.
conducted qualitative research studies and surveys to obtain data, and analyzed data to recommend growth tactics.
created project scope, timelines, quality control, communications, and risk analysis, along with determining core business requirements, functional specifications, and test plans to support end-to-end delivery of projects encompassing developing finances, block charter, and forming strict accounting controlled applications.
additional professional experience held prior to 1996 include roles as a programmer engineer / systems analyst for continental airways and scientist research institute based in moscow, russia whereas responsibilities encompassed reviewing business requirements, developing process modeling and procedure building, coding applications, managing critical projects, and ensuring system compatibility with key standards.
education & professional development
master s degree in business systems analysis moscow state technical university n.a. n.e. bauman
bachelor s degree in electrical engineering moscow state technical university n.a. n.e. bauman
ontario mortgage agent course (certificate) canadian association of accredited mortgage professionals
additional professional development
trond frantzen s rapid agile business systems analysis (certificate) the institute for systems analysis
sas programming course (completed program) software development company
enhanced language training (completed program) yukon college
standard first aid & cpr (completed program) yukon college
computerized international reservation course (completed program) higher commercial school aviabusiness
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