yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

objective

solutions-focused, quality-oriented it professional eager to contribute technical expertise in the telecommunications/data communications field as well as sharp troubleshooting and project management skills toward actively supporting company operations.

 

profile

ø  offer over 10 years progressive it experience in planning, directing and implementing critical projects focused on pc desktop, lan/wan analysis, network engineering and end-user solutions.

ø  expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.

ø  proficiently steer projects from concept through delivery using technical skills and sharp business acumen.

ø  exceptional ability to research and evaluate industry trends, technologies and products and use findings toward designing and executing innovative strategies.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease.

 

professional experience

winston & strawn llp, new york, ny                                                                                        2006-present

network engineer (2008-present)

  strategically define, configure and maintain corporate-wide cisco network equipment, including routers, switches, and wireless devices, instrumental to boosting productivity, efficiency and quality of daily operations.

  drive all networking hardware/software system reviews, identify and address existing and potential issues and create proactive upgrades and enhancements for optimal results.

  troubleshoot and restore failed communications links and systems by applying sharp critical thinking and problem solving skills.

  steer the structuring and documentation of results-driven data communication policies and procedures as well as manuals consisting of in-house and vendor documentation and procedures.

  contribute technical expertise toward handling daily backups and monitoring live network activity and traffic loads.

telecommunications analyst (2006-2008)

  demonstrated exceptional system planning and management skills in monitoring and troubleshooting pri's and t1 circuits, with full accountability for identifying circuit failures, implementing the correct repair procedure and restoring circuit to proper operation.

  designed and integrated network backup processes that mitigated critical incidents through efficient disaster recovery; performed weekly pbx backup to dat tape, monthly phone mail backup, monthly phone mail propagation and monthly acd statistics backup on pbx.

  proficiently applied extensive data communication and telecommunication knowledge and experience toward troubleshooting and repairing wiring problems and setting up polycom audio and video conferencing equipment.

 

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emigrant savings bank, new york, ny                                                                                      1998-2006

data/voice communications analyst (1999-2006)

  configured, deployed and administered hardware architecture, as well as install and support components for updates, upgrades and migrations.

  effectively planned, coordinated and oversaw equipment testing in a lab environment and once working properly, installed in a live network environment.

  innovatively designed and developed graphical display and data network diagrams to optimize productivity, efficiency and performance.

  exhibited advanced communication skills and industry expertise in assisting junior analysts with escalated issues and educated them on additional troubleshooting steps.

  applied dynamic analytical and troubleshooting skills with a strong talent for addressing and resolving all network performance, modem and circuit failure issues.

  acquired advanced knowledge and experience in the development and impact of fiber optics and wired/wireless lan s.

sr. lan support/pc hardware support technician (1998-1999)

  demonstrated strong interpersonal relation and problem solving skills in promptly determining issues, troubleshooting technical problems and identified resolutions while maintaining superior customer service.

  relied upon to lend technical expertise in supporting windows nt/2000/xp, dos workstations on a mixed token ring/ethernet, novell/nt server/client network, software support, laptops running windows 98/nt4 and palm pilot pda s.

 

education

bachelor of science in technical management - devry university (online study program)

 

professional development/training

building converged cisco multilayer switched networks (bcmsn) - new horizons training center, new york, ny

introduction to cisco networking technologies (icnt) - new horizons training center, new york, ny

a+/microsoft nt 4 course - netcom information technology, l.i.c., ny

 

technical skills

dos, windows nt/2000/xp

cisco 1751, 2600xm, 7600, 3550, & 3750 routers and switches.

cisco voip

alcatel omniswitch routers, atm omniswitches, 5200 gigabit cores, and 8800 switches.

nortel optera metro dwdm.

sniffer pro, cisco works, and alcatel omnivista networking analysis software.

siemens hicom pbx 300e & 300h.

technical knowledge of isdn, t1, t3, and frame relay.

technical knowledge of csu/dsu equipment.

technical knowledge of network protocols such as token ring, ethernet, and wireless.

cat 3, 5, 5e, and 6 cabling.

fiber optics (single mode and multi-mode).