yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

results-focused communications professional specializing in training / development, administrative support, customer service, and interpersonal relations eager to utilize proven abilities to maximize a progressive employer s revenue.  top-performer with the talent to make decisions which reflect positively on business productivity and corporate well-being.  excellent communicator who can handle multiple assignments within deadline-driven situations.  ambitious self-starter who demonstrates superior attention-to-detail and sharp troubleshooting and problem-solving skills.  integral team player and public speaker who has given hundreds of successful powerpoint presentations throughout collegiate and professional careers.

 

key areas of expertise

 

training / development                      administrative support                       hospitality industry                                    cash handling

filing / data entry                               customer service                               front desk operations                               microsoft office suite

insurance industry                              marketing development                     business communications                       internet applications

 

education and professional licensure

 

bachelor of arts in communication studies (3.72 gpa dean s list)                                                                university of nebraska

 

member, lambda pi eta communication studies honor society

 

holds property and casualty, health, life, and sickness insurance licenses state of nebraska

 

professional synopsis

 

 

         apply dynamic communication talents toward spearheading district-level agent training programs to include serving as a leader and ongoing resource for new agents with a solid focus in optimizing individual and team performance.

         expertly design and implement innovative marketing programs within the local community to create new business opportunities for continued marketplace dominance, along with distributing unique flyers geared toward specific demographics.

         drive business growth by conducting appointments with new agents to improve sales skills and support evaluation efforts.

         assist with wide-ranging customer service needs both via phone and in-person to ensure superior client satisfaction.

         maximize information management efficiency through accurate filing and data entry practices, as well as regularly performing at above-average productivity levels.

 

 

         ensured the optimal operations of two high-volume restaurant facilities by successfully handling customer orders, adhering to operational policies / procedures, and consistently maintaining a clean working environment at all times.

         effectively employed strong interpersonal relations abilities toward guaranteeing the delivery of quality customer service.

         performed cash handling duties and completed the proper documentation of values through consistent recordkeeping practices.

         demonstrated sharp troubleshooting proficiencies to include quickly identifying and resolving daily food service problems.

 

 

         facilitated smooth communications between front desk and housekeeping personnel to maintain efficient check-in / check-out.

         contributed comprehensive knowledge of hotel services to promptly handle diverse guest requests and effectively resolve key challenges in strict compliance with hospitality standards.

         utilized broad scope of area expertise to provide information on dining, local history / tourism activities, and driving directions.