Performance-driven Manager specializing in Retail Operations eager to contribute talents toward supporting a progressive organization in optimizing bottom-line profits

yyyyyy x. yyyyyy

 

Ø  Proficiently drive multiple facets of business operations ranging from human resources, sales, merchandising, and customer service to inventory control, buying and detailed management reporting

Ø  Successfully hire, train and direct top-performing teams committed to providing superior customer service

Ø  Strategically coordinate/schedule employees to control labor costs and maximize use of resources while consistently meeting customer needs

Ø  Effectively implement policies and procedures to boost productivity and profitability

Ø  Diplomatically respond to and resolve escalated customer issues

yyyyyy x. yyyyyy

Store Manager, Holiday Service Station - Anchorage, Alaska                                2007-Present

• Progressed from Assistant Manager of graveyard shit to steer operations of busy store/service station, with full-scope accountability for everything from staffing and customer service through inventory control and management reporting

 

Delivery Driver/Warehouse Associate, Paragon Beverage - Anchorage, Alaska      2004-2007

• Proficiently planned, coordinated and facilitated warehousing and delivery operations to optimize productivity and efficiency, with strong focus on ensuring high customer satisfaction levels through quality, on-time servicing

 

Front Desk/Night Auditor, Best Western Golden Lion Hotel - Anchorage, Alaska      2003-2004

• Facilitated superior guest relations vital to sustaining and growing business in managing check-in/check-out processes, coordinating reservations/rooms and promptly responding to and resolving any problematic issues

yyyyyy x. yyyyyy

 

Administration of Justice Major, Cupertino, CA

yyyyyy x. yyyyyy

 

Activities Volunteer, Local School System

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in Management and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, I offer many years of experience in steering broad-scope areas of retail operations, with expertise in areas ranging from proactive staffing practices and quality customer servicing to effective merchandising, strategic inventory control and ongoing performance evaluation.  I excel in building and leading top-performing teams who are committed to driving sales growth through world-class customer service and am adept in defining and implementing targeted action plans to boost productivity, customer satisfaction and bottom-line profits.

 

As an employee, you will find me to be a driven team player prepared to deliver both immediate and long-term results and committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Steve Maddox