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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx • abc@xyz.com
Career Objective
Results-driven, solutions-focused and detail-oriented professional desiring a challenging and rewarding Technical Support role within a progressive and dynamic organization.
Profile
Ø Offer over three years of solid experience within Product / Technical Support and Customer Service roles, including demonstrating extensive familiarity with network devices and terminology, product hardware / software, and operating systems, as well as installation and support capacities.
Ø Contribute intelligent business acumen and sharp applications- and systems-based troubleshooting abilities, along with exceptional written and verbal communication skills.
Ø Capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting diplomatic and high quality customer / client services interaction, both in person and via telephone.
Ø Adept at setting goals and developing action plans as well as consistently demonstrating exceptional self-reliance toward achieving perfection in all professional endeavors.
Ø Highly proficient at seamlessly blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
Ø Demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving daily problems in a proactive and productive manner while maintaining high quality standards.
Ø Skillful at performing within a team-based environment to meet and/or exceed all operational goals and professional objectives.
Professional
Experience
Product / Technical Support II, Bose Corporation, Westborough, MA 2007 C Present
Ø Successfully develop and document technical-related processes and specifications, including providing optimal levels of support for the company s SAP development landscape while working with systems and database administrators.
Ø Provide essential support to production-based teams as well as actively participate in rotational on-call duties as necessary.
3rd Party Client Advocate / Quality Assurance, Publishers Circulation Fulfillment, Inc., Waltham, MA 2006 C 2007
Ø Achieved the highest success rates in resolving distribution- and circulation-based customer service issues, while providing integrative merchant and internal departmental training and support duties concerning product details and procedures.
Ø Honored with the President s Award for 2007.
Call Center Client Liaison, MSPCA / Angell Animal Medical Center, Jamaica Plain, MA 2006
Ø Successfully served as a productive liaison between clients and veterinary staff concerning patient status, and physician reports / updates, including providing general information on hospital services, routine care, and healthcare-oriented instructions.
Audio / Video Consultant, Cambridge SoundWorks, Inc., Braintree, MA 2005 C 2006
Ø Provided favorable sales and consulting services to architects, engineers, manufacturers, and various other organizations requesting audio / video systems.
Ø Efficiently processed orders and conducted effective informational lectures on installation procedures and performed audio and video systems operational training.
Education
Associate s Degree in Information Technology University of Massachusetts, Dartmouth, MA
Ø Extensive Coursework in Data Analysis / Communications, Business Finance, and Accounting
Ø Knowledgeable in Microsoft Office (Word, Access, Excel) / Networking Devices and Terminology
Yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx • abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging and rewarding Technical Support role, and am submitting my resume for your review.
I offer over three years of solid experience within Product / Technical Support and Customer Service roles, including demonstrating extensive familiarity with network devices and terminology, product hardware / software, and operating systems, as well as installation and support capacities.
You will find me to be results-driven, solutions-focused and detail-oriented team player who is committed to supporting your corporation s technical goals and objectives. I am confident that my sharp applications- and systems-based troubleshooting abilities, intelligent business acumen, and successful interpersonal relationship-building techniques will prove to be incredible assets to your professional team.
I look forward to hearing from you in order to discuss an available opportunity for which I am qualified. I may be reached as indicated, and thank you in advance for your time and consideration.
Sincerely,
Yyyyyy x. yyyyyy
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