yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

financial services manager seeking to utilize extensive professional experience, excellent intuitive and developed analytical, managerial and decision-making skills in achieving organizational objectives.

 

career profile

ø  over 10 years of financial control, compliance and unit management experience.

ø  knowledgeable in strategic planning, budgeting and financial analysis.

ø  career built with global leaders in the financial service sector.

ø  extensive financial, evaluation and assessment background.

ø  responsible for auditing, research, customer relations and time management.

ø  oversee policy/procedures and process improvement.

ø  adept in team building and staff supervision.

ø  strong, practical background in sarbanes oxley issues.

ø  comprehensive grasp of call center operations.

ø  strong capacity in internal control design and implementation on a large-scale basis.

ø  spearhead accounting and financial control standards.

ø  focus on productivity enhancement and meaningful cost control.

ø  record of progression to assignments of increasing authority and responsibility. 

ø  ability to consistently achieve stringent p&l objectives.

ø  expertise in developing and overseeing professional teams.

ø  well-organized multi-tasker with strong detail orientation.

ø  proficient in advanced business software applications.

ø  university-level business management studies.

 

 

professional experience

citibank, dallas, txi                                                                                                                    2005 - present

compliance specialist

       recruited to facilitate all facets of rcsa program in accordance with citigroup self-assessment and operational risk framework.

       successfully ensure compliance with corporate policies and legal/regulatory standards.

       monitor and evaluate effectiveness of controls.

       assess potential impact of control failures.

       implement corrective actions as required.

       exercise sound judgment concerning critical issues.

       spearhead completion of rcsa plan and reporting with minimal supervision.

       assure cbg sarbanes oxley risk assessment/reporting process in compliance with corporate and sector guidelines.

       originate quarterly self-assessment reports focusing on key developments and recommending actions.

       orchestrate achievement of best practices.

       effectively utilize technology for on-going process improvement.

 

 

 

 

yyyyyy x. yyyyyy

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jpmorgan chase, dallas. tx                                                                                                     1998 - 2005

call center unit manager (2000-2005)

       promoted to manage 25 customer service representatives.

       built effective team to ensure high quality and cost effective customer service.

       delivered well-received support, coaching and counseling for operative reviews.

       initiated successful action plans for team improvement.

       facilitated group and team gatherings to upgrade quality of work.

       monitored customer calls to ensure representatives provided factual, up-to-date information in a polite manner.

       resolved difficult client issues on a consistent basis.

       tracked attendance and production for management reporting and weekly payroll.

       conducted in-depth evaluations with remedial action recommendations.

       ensured compliance with bank regulations and auditing controls to limit bank losses.

 

micrographics manager (1998-2000)

       directed tri-department performing research, offline copying and statement retrieval.

       oversaw comprehensive research of customer accounts.

       conducted employee performance management reviews.

       met/exceeded all production timelines.

       recruited and built highly capable team.

       ensured accurate time and record keeping.

       developed task force to resolve external/internal issues.

       increased employee production and morale.

 

bank of america, dallas, tx                                                                                                      1996 - 1998

assistant branch manager

       oversaw banking center while supervising staff of seven professionals.

       facilitated comprehensive banking operations covering cash management, auditing, vendor relations, loan decisions and report origination.

       delivered exceptional level of customer service.

 

 

earlier background

prior to 1996, served as securities registered representative, fidelity investments and bank supervisor, jpmorgan chase, all of dallas, tx.  in these assignments, built outstanding operations, supervisory, financial control, business development, cash management, budgeting and cost reduction skill sets.

 

 

education

dallas baptist university, business management, 2004