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yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                         xxx-xxx-xxxx

                                                                                                                                      abc@xyz.com

 

objective

skilled business professional seeking to utilize extensive professional experience, excellent managerial and developed analytical and decision-making skills in a challenging customer service assignment.

 

career profile

ø  long-term experience in account management, operations, collections, documentation, bank management and customer service.

ø  results-oriented with emphasis on obtaining full utilization of resources to achieve organizational goals and objectives.

ø  strategically coordinate and collaborate with various professionals to maximize performance in facilitating goals and attaining operational excellence.

ø  skilled employee coach and trainer.

 

technology skills

microsoft office suite

 

professional experience

citifinancial                                                                                                                     2001 - present

branch account manager & collections manager

       process customer payments, provide customer service and perform collection calls.

       close loans, track insurance claims, accept applications, sign checks and file documentation.

       manage customer complaints and general inquiries, order supplies and oversee cash drawer.

       perform notary public services.

 

north coast auto credit                                                                                                        2000 - 2001

sales financial advisor

       met and greeted customers, provided customer service and performed phone sales.

       accepted applications and prepared documentation for vehicle sales.

 

education

lakewood high school

diploma 1983

 

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