career profile

client-focused professional eager to contribute background in customer service, operations management and accounting/finance toward supporting a progressive organization in optimizing bottom-line performance as a key team member.

 

leadership & teambuilding / written & verbal communication / financial transactions

underwriter sales support / customer service / troubleshooting and problem solving
teambuilding and supervision / accounting & bookkeeping / front-office operations
customer order fulfillment

 

competent in microsoft office, quickbooks and peachtree accounting software

professional experience

wachovia bank national association, north brunswick, nj

senior processor, 1997 c 2008

• established and maintained relationships with individual and business customers, and provided assistance with problems these customers encountered.
• planned, directed, and coordinated the professional success of clients through effective processing functions.
• managed and facilitated increase in sales revenue through effective incoming call management abilities and promotion of operations strategies among internal staff.

 

tops appliance city, edison, nj

supervisor, 1988 c 1992

• directed the professional success of a 10-member team of customer support representatives.
• provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• instructed staff on how to handle difficult and complicated sales and trained personnel in sales or marketing, promoting or firing workers when appropriate.
• examined merchandise to ensure that it is correctly priced, displayed and functions as advertised.

 

prior experience
ross-viking merchandise corporation, dayton, nj

data entry clerk

• ensured the accurate, verified and complete entry of orders with the intent of maximizing productivity and efficiency.
• tracked inventory and generated delivery schedule while maintaining strong customer relations.

education

middlesex county college, edison, nj
computerized accounting/microsoft office user certificate course (02/2010)