Offering a strong academic, study abroad and volunteer background in International Business; fluent in Spanish language. ♦ Comprehensive background in team training/development and leadership, business development, customer service, administrative operations, and executive collaboration/support. ♦ Dynamic communication, presentation, relationship management, and problem solving skills. ♦ Technology-savvy, with solid skills in Microsoft Office (Word, PowerPoint, Excel); Basic HTML; Proquest; Academic Search Elite databases.

 

Key Achievements

         Have steadily progressed with US Cellular over course of several years in recognition of dynamic performance.

         Recently created and in process of deploying new leader training binder for U.S. Cellular.

         Consistently demonstrate commitment to professional growth and employer success by taking initiative to participate in ongoing seminars, workshops and trainings in areas ranging from Leadership and Management Communications to Diversity and Inclusion.

         One of only 5% company-wide to achieve Exceeds Expectations performance rating, 2008 annual review.

         Worked with HR team to gain knowledge of Associate Relations Representative roles/responsibilities.

         Strategically shadowed Director of Human Resources during WAOR & ORCA culture survey action planning sessions in order to boost knowledge of human resource operations.

         Joined the Inclusion Council and attend select meetings, including the Inclusion Summit January 31, 2008.

         Actively participate in Leadership meetings and provide input/recommendations focused on optimizing operational efficiency, productivity, quality, and profitability.

         Successfully completed Human Resource training through Employment Law and Practices Seminar as well as Essentials of Communicating with Tact and Finesse Workshop, 2007.

         Took the initiative to participate in Franklin Covey training, FOCUS: Achieving your Highest Priorities, targeted toward boosting time management and efficiency using email and Outlook tools.

         Selected to represent Oklahoma State University at Women as Global Leaders Conference, Dubai, UAE, 2005.

         Facilitated and collaborated in numerous community outreach projects in the U.S. and Guatemala.

         Hosted international speakers and diplomats sponsored by the Oklahoma State University Office of International Education and Outreach.

 

 

U.S. CELLULAR, Tulsa OK USA                                                                                                              2006-Present

Associate Relations Representative (Human Resources); 2009-current

Administrative Assistant to Sr. Director of Sales, 2006-2009
Retail Wireless Consultant, 2006

Promoted in 2009 to collaborate with and guide frontline leaders in building top-performing team of over 600 customer service associates through decisive, motivating leadership and ongoing coaching.

Proficiently interpret and implement policy and procedure, devise tools and facilitate training programs to maximize performance of both new and existing team members.

In capacity of Administrative Assistant to Sr. Director of Sales, actively partnered in facilitating training/ professional development programs by coordinating logistics, equipment, services, and collateral materials for diverse events; strategically researched, sourced and negotiated competitively-priced accommodations and venues to contain costs while maintaining high quality standards.

Provided exceptional superior executive administrative support spanning communications, calendaring, accounting, and expense tracking.

Play key role in supporting critical business performance analyses and management by updating/reporting on broad programs and initiatives impacting bottom-line customer satisfaction and servicing.

Launching career with company as a Retail Wireless Sales Consultant, built strong personal relationships with customers in order to define, capitalize on and meet unique wireless needs and drive sales growth.

 

OKLAHOMA STATE UNIVERSITY, Stillwater OK USA                                                                                  2000-2006
Unit Assistant, 2005-2006

Supported administrative operations of Office of International Education and Outreach; team lead in analyzing and revising 5-year-old curricula instrumental to enhancing results.

Study Abroad Advisor, 2004-2005

Recruited to provide individual student counseling as well as deliver group presentations on study abroad opportunities through both private and reciprocal exchange programs; drove as well as collaborated in coordinating and facilitating on-campus and off-campus events.

Evaluated existing programs and identified areas for program improvements, successfully updating the program handbook with fresh information and a new approach.

International Student Tutor, 2000-2004

Instructed over 200 students in English and Spanish speaking and writing fluency, focusing on grammar and word usage; assisted with writing and editing term papers.

 

ULEW TINIMIT CENTER FOR SPANISH AND SOCIAL AID, Quetzaltenango, Guatemala                                 2005

Exchange Student

Volunteered in multiple Community Outreach programs while studying for Spanish fluency/certification; provided support services and activities for local and indigenous communities throughout the Quetzaltenango region.

 

QUAIL CREEK ELEMENTARY SCHOOL, Oklahoma USA                                                                       Fall 2003

Spanish Teacher

Developed and presented weekly course curriculum for approximately 180 students aged 7-10; created innovative interactive classroom activities instrumental to boosting performance.

 

 

Oklahoma State University-Stillwater OK

MS w/double major- International Studies/International Business and Economics; 2006

Selected Student Representative, Women as Global Leaders Conference, Dubai, UAE; 2005

Ambassador to Ethiopia, The OSU 2005 Year of Languages Multicultural Fair

 

Oklahoma City University-Oklahoma City OK

BA, Criminal Justice/Spanish, Summa Cum Laude; 2004

Studies Abroad, Universidad Centro Educativo del Latinoamericano-Rosario Argentina; 2002

President s Honor Roll; 2000- 2004

Oklahoma City University Academic Scholarship; 2000-2004

 

 

Participant, 2010 Diversity and Inclusion Council Summit-Chicago

Participant, Diversity Roundtable entitled A Journey Into Hard Conversations: Beyond Diversity 101 in affiliation with Tulsa Area Human Resources Association (TAHRA); 2010

Participant, Lunch and Learn Trainings in ADA and Internal Workplace Investigations, Tulsa Equal Employment Opportunity Coordinators Association's (TEEOCA); 2010

Workshop Participant, The 5 Love Languages" hosted by Tulsa's Equality Center; 2010

Spanish Fluency Accreditation, Universidad Centro Educativo del Latinoamericano, Rosario, Argentina, 2002

 

 

Member, Society for Human Resource Management (SHRM); 2009-present

Member, Alpha Chi Omega Alumni; Active in Tulsa Alumni Chapter

Member, Phi Eta Sigma Honor Society; 2000-2004

 

 

Co-Facilitator; partnering with local Mayor s Office in launching Neighborhood Association; current

Volunteer & Spanish Language Studies, Ulew Tinimit Center for Social Aid and Spanish School, Quetzaltenango, Guatemala, June 2005

ESL Volunteer Teacher, Wheeler Elementary School, Fall 2003

OCU Service Learning Volunteer, Latino Community Development Center, 2003