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yyyyyy x. yyyyyy
7819 waterlace dr. abc@xyz.com
xxxxxx, xxxxxx xxxxxx (xxx-xxx-xxxx
career objective
results-driven operations manager eager to contribute broad scope of knowledge and dynamic analytical, orxxxxxxnizational, and communication skills toward supporting the employer as a motivated and productive team member
profile
ø offer numerous years of progressive operational management experience in diverse arenas, with expertise in sales and marketing, client and vendor relations, human resources, logistics, and business administration
ø extensive knowledge of the electronic security and surveillance systems, b2b consultation, and retail sales industries; demonstrated ability to perform in multiple concurrent capacities and apply sharp business acumen across varied platforms
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; cultivate long-term business relationships that result in repeat business and referrals
ø successfully recruit, train, and direct top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø conduct detailed analyses to develop process improvements, standardizations, business documentation, resource allocations, and operational structures that maximize productivity
ø work closely with geographically dispersed clients to pinpoint and address individual needs; manage key accounts, develop niche markets, and administer major contracts resulting in high-revenue transactions
ø proactively monitor industry trends and developments, including competitive services and marketing activities; expertly identify and capitalize on opportunities to penetrate and develop markets
ø strong technical proficiencies including microsoft office suite (word, excel, powerpoint, access, outlook) and peachtree accounting systems; experience handling various high explosives including 20mm and 30mm munitions, as well as air intercept missiles (aim 7, aim 9, agm-65) and general purpose bomb units and laser guided bombs
~ key achievements ~
- successfully founded and managed insert city branch of alert protection systems, an electronic security company serving residential and commercial clients throughout the atlanta metro region; effectively drove sales and marketing efforts to complete more than 1,000 installations
- turned around underperforming branch of brinks home security to increase close rate on company-scheduled appointments from 33% to 52% in less than one year as sales manager; restructured branch and developed cross-functional internal teams to surpass installation goals for the first time in more than three years
- implemented varied marketing strategies to triple average self-generated sale per brinks home security sales consultant
- responsible for directing more than 50% of alert protection systems sales across north and central xxxxxx as area sales manager operating out of the morrow branch; designed portfolio presentation manuals, trained staff in business development techniques and product features, and developed far-reaching contact network
- effectively entered and developed new territories for nase; named rookie of the year and continued to rank as top producer for three consecutive years
- expertly coordinated logistics, loading, and delivery operations for overnite-transportation freightliners serving 13 cities; achieved 100% on-time departure rate
- awarded numerous us air force decorations for exemplary service as a munitions systems specialist stationed at osan air base in south korea and a supervisor at moody air force base, valdosta, xxxxxx; recognized for expertise in warehousing and maintaining munitions, safety assurance, flight-line delivery, and radio/dispatch operation
professional experience
owner / operator, alert protection systems, inc., insert location(atlanta, xxxxxx?) insert dates
sales manager, brinks home security, tucker, xxxxxx 2002
c present
area sales manager, alert protection systems, inc., morrow, xxxxxx 1997
c 2002
senior account executive, nase, marietta, xxxxxx 1993
c 1997
route coordinator, overnite-transportation, atlanta, xxxxxx 1991 c 1993
store manager, helzberg diamonds, tucker, xxxxxx 1987
c 1991
~ military background ~
staff sergeant (e-4), united states air force c honorable discharge
~ additional background information available ~
education
associate s degree in business administration, atlanta junior college
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