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yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                         xxx-xxx-xxxx

                                                                                                                                      abc@xyz.com

objective

highly-skilled business manager with experience in staff supervision, sales, customer service and business administration seeking career re-entry in a challenging administrative, customer service or human resources role in the healthcare sector.

 

career profile

ø  over 11 years of experience in business management, employee supervision, sales, administration and customer service.

ø  bs degree in business administration.

ø  self-driven, effective team player with strong decision-making and training skills.

ø  fluent in english and korean.

ø  recent family home schooler.

ø  volunteer administrative assistant at boulder community hospital.

 

professional certifications

certified professional service representative

certified insurance agent.

 

professional experience

ft call center, ft. lauderdale, fl                                                                                         most recent

call center manager

       retained to manage wide-ranging business functions.

       monitored calls and performed customer service.

       recruited, trained and scheduled employees.

       ensured delivery of exceptional customer service on a consistent basis.

 

caf express, orlando, fl                                                                                                   1992 - 1997

owner & manager

       directed all daily operations, advertising, marketing and sales.

       oversaw payroll, bookkeeping, accounts receivable and accounts payable.

       recruited, trained, scheduled and disciplined employees.

       provided highly positive customer service.

 

education

university of phoenix

bachelor of science, business administration, 1999

 

devry

ee studies, 1989

 

university of central florida

music studies with scholarship, 1987


yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                         xxx-xxx-xxxx

                                                                                                                                      abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in an administrative, customer service or human resources capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over 11 years of supervision, coordination, operations, leadership and administration experience and recent home schooling involvement. to complement this background, i possess analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

attachment

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