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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
highly-skilled business manager with experience in staff supervision, sales, customer service and business administration seeking career re-entry in a challenging administrative, customer service or human resources role in the healthcare sector.
career profile
ø over 11 years of experience in business management, employee supervision, sales, administration and customer service.
ø bs degree in business administration.
ø self-driven, effective team player with strong decision-making and training skills.
ø fluent in english and korean.
ø recent family home schooler.
ø volunteer administrative assistant at boulder community hospital.
professional certifications
certified professional service representative
certified insurance agent.
professional experience
ft call center, ft. lauderdale, fl most recent
call center manager
retained to manage wide-ranging business functions.
monitored calls and performed customer service.
recruited, trained and scheduled employees.
ensured delivery of exceptional customer service on a consistent basis.
caf express, orlando, fl 1992 - 1997
owner & manager
directed all daily operations, advertising, marketing and sales.
oversaw payroll, bookkeeping, accounts receivable and accounts payable.
recruited, trained, scheduled and disciplined employees.
provided highly positive customer service.
education
university of phoenix
bachelor of science, business administration, 1999
devry
ee studies, 1989
university of central florida
music studies with scholarship, 1987
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in an administrative, customer service or human resources capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over 11 years of supervision, coordination, operations, leadership and administration experience and recent home schooling involvement. to complement this background, i possess analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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