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Yyyyyy x. yyyyyy
400 N.W. 27th St., #A
Xxxxxx, OK xxxxxx
xxx-xxx-xxxx
abc@xyz.com
Hotel Industry Specialist
Front Desk Manager ~ Guest Services Manager
Qualifications Profile
Ø Promoted to Front Desk Manager in recognition of dynamic performance in guest services as well as strong leadership qualities; by progressing with company, able to capitalize on broad-scope knowledge of hotel operations from entry-level through management responsibilities
Ø Experienced in hiring, training, and leading high-performance, guest-focused teams committed to providing top-notch service
Ø Effectively control budgets, labor costs and inventory purchases to maximize bottom-line profits
Ø Excel in planning, coordinating and managing workflow for optimal operational efficiency
Ø Productively interface with guests and apply solutions-focused approach toward addressing escalated issues to ensure high levels of satisfaction and customer loyalty
Ø Associate of the Year, 2007
Ø Associate of the Month, November 2007
Ø Recently earned Bachelor of Science Degree, 2008
Career Track
Sheraton - Xxxxxx, OK 2003-Present
Front Desk Manager; 2008-current
Promoted to manage broad range of guest service, administrative and human resource operations, with a strong focus on ensuring delivery of world-class service and accountability for monitoring/meeting budgets and optimizing financial performance
Effectively hire, train, manage, and evaluate front desk, bell-staff and PBX team members
Strategically schedule employees to maximize use of resources, control labor costs and boost net profits while meeting operational objectives
Cost-effectively manage and order supplies inventory
Bellman; 2003-2008
Offered quality guest services spanning valet, hotel security and shipping/receiving operations
Dillards - Xxxxxx, OK 2000-2003
Sales Associate
Provided superior customer service in responding to inquiries, providing product recommendations and processing POS transactions
Assumed concurrent responsibility for merchandising, stocking and inventory
Academic Credentials
Bachelor of Science in General Studies - University of Central Xxxxxx-Edmond, OK; 2008
Minor in Business and Minor in Sociology
Activities
Volunteer, Hope Center Food Bank-Edmond
Recognized in newspaper for contributions to this organization as an active volunteer
Volunteer, Habitat for Humanity
Yyyyyy x. yyyyyy
400 N.W. 27th St., #A
Xxxxxx, OK xxxxxx
xxx-xxx-xxxx
abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in the Hotel Industry where my experience in Front Desk and Guest Services Management will prove valuable in achieving and surpassing your performance goals. To acquaint you with my qualifications, I am submitting my resume for review; in advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, I launched my career with the Sheraton as a Bellman in 2003 and steadily assumed increasing responsibilities, subsequently promoting to Front Desk Manager in 2008. In this position, I manage our guest services as well as human resources, budgets, supplies inventory/procurement, and general administrative activities. I successfully facilitate a collaborative teamwork environment focused on quality guest servicing and excel in steering operations to optimize productivity, efficiency and profitability.
Concurrent with building a progressive career with the Sheraton, I succeeded in earning a Bachelor of Science in General Studies in 2008, with dual minors in Business and Sociology. I believe this clearly illustrates my drive to excel and achieve goals.
As an employee, you will find me to be a strong leader prepared to deliver both immediate and long-term results and committed to supporting your objectives through superior performance. I am confident that I could be a valuable asset as a management team member, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Yyyyyy x. yyyyyy
400 N.W. 27th St., #A
Xxxxxx, OK xxxxxx
xxx-xxx-xxxx
abc@xyz.com
Date
Contact Name
Company Name
Address
City/State/Zip Code
Dear _______________________________:
I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION INTERVIEWED FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.
As discussed, I bring a wealth of experience in hotel Guest Service and Front Desk Operations, a talent for building and leading dynamic, customer-focused teams and the ability to drive operations and revenue to high performance levels. Based on our discussion, I believe you will find my (LIST A FEW SKILLS/QUALIFICATIONS RELEVANT TO THE POSITION) skills particularly valuable to your operations and I look forward to contributing to your success.
Should you have any additional questions, or to further discuss this or future employment opportunities, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response.
Sincerely,
Yyyyyy x. yyyyyy
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