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Yyyyyy x. yyyyyy                                      

 

Address:                                  0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone:                                     Cell - (xxx-xxx-xxxx; Home - ( xxx-xxx-xxxx  

Email:                                     abc@xyz.com

Social Security Number:          XXX-XX-XXXX

Citizenship:                              COUNTRY

Veterans Preference:                Include # of Points or N/A if your background doesn t apply

Federal Status:                         Position Title, Series-GS#, or N/A if your background doesn t apply

 

 

Vacancy Posting:                     Ann#

Position:                                  Job Title, Series-GS#

Dept./Agency:                           Dept./Agency

 

 

 

Core Competencies

 

Team Leadership; HR/Payroll Systems Administration; Information Technology Analysis; Strategic Planning; Cyber Security; Networking; Vulnerability Analysis; Risk Mitigation; Troubleshooting; Customer Service; Performance Optimization; Crisis Management; Productivity/Efficiency Improvement; Decision-Making; Research; Information Gathering; Project Management; Briefings; Presentations; Communications; Versatility; Consultations; Interpersonal Relations; Collaborative Teamwork; Organization; Workflow Coordination; Prioritization; Time Management; Policy/Regulatory Compliance; Operations; Administration; Budget Compliance; Computer Operations/Software Applications; Testing; Quality Assurance; Matrix Management

 

 

Professional Experience

 

Independent Information Systems Consultant, 9/2008-Present

Various Companies - Fairfax, VA

Supervisor:  N/A

Hours:  40 per Week

Salary: $150/hr

 

Demonstrate solid IT knowledge and dynamic communication skills in supporting broad range of small businesses with their IT needs, including network support hardware and end user support.  Educate customers on best practices and methodologies, integral to improving efficiency of IT systems.  Effectively plan/coordinate routine diagnostics, with strong focus on maximizing security, stability and efficiency.  Actively participate in the Federal Enterprise Architecture meetings and play a key role in supporting data designs.  Conduct comprehensive research and analysis of current industry trends and products; present complex technical information to management and IT staff.  Exhibit organizational skills and strong attention to detail in creating and developing functional specification, work plans and cost analyses for proposed IT projects.   

 

Persuasively negotiate contract pricing and terms with vendors to maximize cost-effectiveness and quality of services/products.  Apply technical expertise and strong communication skills toward acting as first point of contact in providing IT consultation, responding to customer inquiries and troubleshooting problems.  Successfully promote superior service and exceptional customer satisfaction by promptly resolving issues.  Drive all hardware/software system reviews, identify and address existing and potential issues and create proactive upgrades and enhancements for optimal results.

 

 

 

 

 

page 1 of 5

 

Yyyyyy x. yyyyyy                                      

Job Posting: JOB POSITION

Social Security Number: XXX-XX-XXXX                                                                                  page 2 of 5

 

 

 

Healthcare Information Technology Account Executive, 7/2002-9/2008

Siemens - Malvern, PA

Supervisor:  May Contact - Adam Arlan, 610-219-6300

Hours:  55 per Week

Salary: $125,000/yr

 

Successfully expanded Siemens by 10% annually through the sale of hardware, software and consulting services to multiple major Mid-Atlantic health care organizations.  Consistently met and exceeded sales quotas and generated more than $15 million in sales annually.  Received numerous cash awards for providing superior customer service as evidenced by positive customer surveys.  Achieved Superior approval rating from customers for personal contributions to project outcomes and recognized as a proactive problem solver by both customers and senior management.  Provided Siemens account coverage for 12 major customers, including high profile customers such as Johns Hopkins, MedStar Health, University of Virginia, University of North Carolina, and University of Louisville.

 

Exhibited solid leadership qualities in matrix managing a 12-member sales team, with strong focus on maximizing productivity, efficiency and quality of services.  Maintained up-to-date on various new security, hardware and software technologies to advise customers and identify strategies to enhance productivity, efficiency and performance.  Innovatively designed, developed and implemented specifications along with planning and coordinating systems installation and support.  Proactively determined issues and provided effective solutions for strategic, operational and support problems, utilizing an interdisciplinary approach to IT systems interoperability.

 

Steered strategic planning, capital planning and investment control standards for infrastructure development with customers.  Prepared and delivered engaging product demonstrations and formal presentations to professional organizations and customers.  Applied sharp business acumen toward analyzing customer Information Systems and identifying and capitalizing on opportunities for enhancing stakeholder satisfaction.

 

Collaborated directly with Government customers utilizing a Rational Uniform Process methodologies adhering to OMB A-11 budget criteria and Capital Planning Control Process requirements.  Created system lifecycle business plans for customers, identifying required maintenance and replacement timeframes.

 

Relied upon to oversee all facets and phases of project management; created milestone workplans, scope documents, resource requirements and cost analysis for proposed projects.

Demonstrated advanced communication and interpersonal relation skills in building and establishing key relationships with customer management, staff and Siemens team members.  Assisted in the development of ISO9000 policies and procedures.  Wrote proposals, RFPs and detailed complex legal contracts for products and services, further illustrating strong written communication talents.

 

 

Implementation Consulting Project Manager, 2/1997-7/2002

Siemens - Malvern, PA

Supervisor:  May or May Not Contact - NAME, PHONE NUMBER

Hours:  55 per Week

Salary: $110,000/yr

 

Launched a successful consulting practice for PeopleSoft and Lawson Financial Systems, which generated over $5 million net revenue annually from more than 75 customers.  Innovated a new web-based consulting division for Siemens that generated $5 million annually.  Cost-effectively allocated, administered and controlled $12 million operating budget; consistently maintained within budget every year. 

 

page 2 of 5

 

Yyyyyy x. yyyyyy                                      

Job Posting: JOB POSITION

Social Security Number: XXX-XX-XXXX                                                                                  page 3 of 5

 

 

 

Strategically developed team performance metrics, organizational goals and educational objectives.  Implemented more than 400 clinical and financial software modules and performed numerous software upgrades at more than 250 hospitals.  Played an instrumental role in the team receiving Superior Customer Service Award for high level of responsiveness.

 

Managed, trained and motivated 100+ consultants, playing a key role in the development of top performing team members.  Proactively educated, developed and directed motivated teams and created a collaborative environment conducive to achieving 82% employee retention rate and high levels of job satisfaction.  Successfully built top-performing IT contractors vital to supporting enterprise-wide operations by strategically recruiting and effectively interviewing, screening and testing candidates.

 

Achieved $4 million of Value Add consulting revenue by innovatively marketing consulting services to customers.  Personally project managed 14 multi-site complex customers with project timeline ranging from 6 - 24 months.  Conducted comprehensive review and analysis of project requests utilizing a Cost/Benefit Earned Value Management Criteria.  Exhibiting strong written communication skills, drafted and edited scope documents, work plan, test plans and go-live plans for system delivery

 

 

Director of Information Services, 8/1994-8/1996

Lexington Medical Center - Lexington, SC

Supervisor:  May or May Not Contact - NAME, PHONE NUMBER

Hours:  55 per Week

Salary: $80,000/yr

 

Boosted IT department productivity by 45% and increased customer service ratings from a D to a B+ by defining, developing and implementing targeted strategies.  Successfully implemented the following applications: Medical Records Imaging System; Online Nursing documentation; Kronos Time Management; Oracle Decision Support; PeopleSoft HR/Payroll, General Ledger, Asset Management, Accounts Payable, Materials Management, and Physician Documentation.  Upgraded the IBM mainframe and operating system to improve performance.  Implemented Oracle database and multiple UNIX machines

 

Recognized for improving team performance and meeting project deadlines; team received an award for 100% up time for 2 consecutive quarters.  Optimized performance by implementing a new system documentation and methodology which included scope documents, workplans, system documentation, user manuals and live plans.  Replaced 50% of all dumb terminals with PCs.  Strategically planned, coordinated and oversaw an operating budget of $18 million annually.  In addition, prepared and managed a capital budget of 10.5 million adhering to budget concepts similar to OMB  A-11 budget criteria.

 

Relied upon to manage the planning, implementation and management of the Information Systems Infrastructure for an entire 250 bed hospital.  Supervised a 47-member team, including programmer/analysts, systems engineers, database administrators, project managers and customer support analysts.  Contracted with various vendors and consultants to assist with analysis of user requirements, programming, systems integration and problem resolution.  Collaborated with department directors to identify and prioritize IT projects, ensuring customer commitment to the software development process.

 

Successfully applied IT expertise, as well as administrative talents, toward strategically developing and implementing policies and processes that optimize containment of threats, risks and vulnerabilities compromising computing environment integrity.  Led the analysis of multidisciplinary IT projects analyzing operating systems, security, software and data structures performing cost/benefit analyses utilizing factors such as cost, supportability, functionality, reliability and technology when evaluating whether to implement net new systems or enhancing existing systems. 

 

page 3 of 5

Yyyyyy x. yyyyyy                                      

Job Posting: JOB POSITION

Social Security Number: XXX-XX-XXXX                                                                                  page 4 of 5

 

 

 

Project managed the PeopleSoft Human Resource/Payroll system.  Negotiated vendor contracts, payment terms and capital budgets.  Defined staffing requirements and delegated projects to optimize utilization of human capital and operational resources.  Developed a 5-year IT strategic plan, which included a systems lifecycle replacement plan for hospital IT systems.

 

 

Prior Experience

 

Information Technology Project Manager

California Medical Peer Review Organization (CMRI) - San Francisco, CA

 

College Instructor (Adjunct)

Maryville University, St. Louis, MO

 

Database Analyst

VEREX Mortgage Insurance - Madison, WI

 

Business Information Systems Consultant

Arthur Andersen Consulting - Washington, DC

 

Senate Energy Committee Clerk

Wisconsin State Senate - Madison, WI

 

 

Education

 

Master of Business Administration, Minor in Accounting - Kansas State University, Manhattan, KS, 5/1983; 60 Semester Hours; GPA: 3.74/4.00

Honors: cum laude

Relevant Coursework: Financial Accounting, Governmental Accounting, Finance, Statistics

 

Bachelor's in Broadcast Journalism, Minor in Public Relations - University of Wisconsin-Madison, Madison, WI, 6/1979; 132 Semester Hours; GPA: 3.1/4.0

Relevant Coursework: Television Broadcast Production, Newspaper Reporting, Communications Law

 

 

Certifications/Training

 

PMI (In Progress)

Government Ethics and Contracting, 7/2008

Presentations with Power, 4/2008

Effective Messaging, 2/2008

Conceptual Selling, 12/2008

Interactive User Documentation, 9/2007

Workflow, 12/2006

Project Management Tools Update, 12/2005

Contract Writing, 8/2002

Managing for High Performance, 6/2002

Crystal Reporting, 6/2001

Microsoft Project, 4/1999

Project Management Excellence, 3/1997

 

 

 

Page 4 of 5

Yyyyyy x. yyyyyy                                      

Job Posting: JOB POSITION

Social Security Number: XXX-XX-XXXX                                                                                  page 5 of 5

 

 

 

Language

 

Spanish

Spoken: Novice

Written: Intermediate

Reading: Intermediate

 

 

Affiliations

 

Board Member - Fairfax County Health Services Board  

Board Member - Catholic Charities Economic Development

Treasurer - Clifton Crest Homeowners Association         

 

 

Achievement Awards

 

Crest Sales Award, 10/2007

Crest Sales Award, 10/2005

Merit Award - Nominated by Employees, 3/2003

Merit Award-Customer Service, 7/2002

customer Service Excellence, 5/2001

Apex Implementation Award, 5/2000

Project Management Merit Award, 1/1999

Lexington Star Award, 8/1995

CMRI Accomplishment, 6/1994

Verex Cash Award

 

 

Technical Skills

 

Web design (XHTML and Dreamweaver)

VISIO

Microsoft Project

PowerPoint

Excel

Word

SQL

C

Primavera

Crystal Reporting

Access

Cobol

C+

Natural

 

 

 

 

 

 

 

Page 5 of 5

 

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