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yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
profile of qualifications
creative, results-driven sales professional eager to contribute proven million-dollar business development, account management, strategic marketing, and client relations experience toward supporting an employer in optimizing success. top-performer with the ability to identify lucrative sales opportunities for capturing new business accounts, developing existing clientele, and achieving solid leveraging in competitive territories. integral team player who proactively analyzes market potential to ensure effective product / sales volume increases. excellent communicator who utilizes sharp networking skills to build a substantial client base. ambitious self-starter who can negotiate with prospective clientele within high-pressure situations to close all sales. proficient in microsoft office and internet applications.
areas of expertise
consultative sales call center management business communications contract negotiations
client relations team building new business development customer service
product presentations training / development workflow prioritization strategic analysis
career highlights
spearheaded $5 million in territory growth consisting of high-profile automotive customers to earn a promotion within 1 year of tenure.
exceeded revenue target by 20-30% over 12 consecutive months to attain ranking as a top producer for a real estate vertical product.
achieved prestigious excellence award in 2003 for exhibiting superior job performance.
professional synopsis
customer care representative iii national accounts, wellpoint 2009 c present
utilize broad scope of industry and professional services knowledge toward performing provider support via incoming calls and facilitating effective claims resolution to include settling business challenges in a prompt and courteous manner.
create and maintain optimal customer relations by ensuring all customer requests / questions are handled appropriately.
account manager, apropos consulting llc 2009
achieved advantageous sales / marketing of help desk solutions (i.e. heat, cherwell, centennial) generated by building valuable customer relationships across a diverse client base to attain continued marketplace dominance.
contributed excellent communications abilities toward conducting innovative product demos via webinars utilizing itil platforms.
insurance broker life and health, drd consulting, inc. 2007 c 2009
successfully developed solid client base and drove sales of life / health insurance products through consultative and solutions selling, along with maximizing bottom-line results via targeted repeat business, leads, and referrals generation.
advertising account executive classified advertising department, the denver newspaper agency 2000 c 2007
met and / or exceeded set goals through sales / marketing of niche products (i.e. direct mail, online banners) to major automotive corporations, along with performing consultative sales to resale real estate sectors consisting of high-volume re / max franchises.
promoted sales of online advertising activity such as banners and cost-per-clicks to boost organizational revenue.
optimized customer service satisfaction, retention, and repeat business rates by nurturing strong client relationships.
call center / inside sales manager classified advertising department, the denver post 1998 c 2000
applied dynamic leadership talents toward planning and directing call center operations generating $1.2 million per month to include actively recruiting, training, and managing a top-performing 35-member inbound sales team and a profit-focused assistant manager.
customer sales supervisor classified advertising department, san francisco chronicle and examiner 1987 c 1998
strategically steered comprehensive call center activities to produce over $2.2 million in monthly sales.
established customer-driven revenue growth strategies and elevated performance / productivity of sales representatives by resourcefully revising departmental policies and procedures.
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