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yyyyyy x. yyyyyy               0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                        (xxx-xxx-xxxx • abc@xyz.com

 

profit-driven leader eager to contribute proven ecommerce consulting, enterprise / saas business development,

 start-up operations, team building, and client relations expertise toward maximizing a company s bottom-line results.

 

profile

 

         expert at achieving increased web-based sales for customers to include driving conversion rates up and improving user experience and customer retention through well-defined search, navigation, and merchandising strategies.

         dynamic project management talents; adept at multitasking within high-pressure, deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.

         excel in assessing diverse client needs and interfacing among all business representatives through to executive level.

         out-of-the-box thinker with proven ability to create and implement best practice methodologies and continuous business solutions that achieve strategic and cost-effective alignment with corporate / client goals.

         recognized for leading numerous career-wide speaking engagements, workshops, podcasts, and webinars, as well as authoring several whitepapers and magazine articles on ecommerce merchandising and business success.

 

~ education ~

 

bachelor of science in fashion merchandising

(education minor)

university of massachusetts

 

professional synopsis

 

mercado software

director, professional services merchandising consulting                                                                                           2005 c 2008

 

key accomplishments

ø converted no results into high-volume sales by implementing viable alternatives, along with improving user experience and customer retention rates through key navigation, categorization, and taxonomy recommendations.

ø designed innovative strategies for special promotions, up-sell, and cross-sell opportunities, as well as customizing sem / seo keyword and navigational landing pages.

ø created a site search optimization program to maximize on-site search terms and roi on pay per click investments.

ø built significant relationships with high-profile companies such as macy s, bloomingdale s, williams-sonoma, pottery barn group, jcpenney, l.l.bean, sears, officemax, shopnbc, tower records, and virgin records, among others.

ø authored and / or performed as a contributor writer of numerous well-received whitepapers and trade articles.

 

         spearheaded the initial design, development, and implementation of a $1-million business consulting organization for mercado to include applying strong leadership talents toward consistently generating substantial annual profits.

         recruited and trained a top-performing u.s. and u.k. emerchandising consulting team to ensure enterprise and saas customers met revenue goals via increased sales, conversion rates, and average order value.

         expertly assessed individualized client needs / requirements in coordination with mercado functional benefits.

         effectively interfaced with various business personnel to efficiently close key account sales.

         utilized solid organizational proficiencies to develop a comprehensive merchandising education program to include designing all training materials and delivering targeted methodology.

         liaised among product management staff to successfully promote product enhancements, features, and functionality.

         contributed superior communication abilities instrumental in conducting ecommerce-based speaking engagements at trade shows, workshops, webinars, and podcasts, as well as performing as guest lecturer at the parsons school of design.

yyyyyy x. yyyyyy

                                                                                                                               (xxx-xxx-xxxx • page two

 

professional synopsis (continued)

 

senior manager customer advocacy / client success                                                                                                     2003 c 2005

 

key accomplishments

ø designed unique troubleshooting guidelines for technical support staff to accurately analyze customer issues.

ø led results-focused customer advisory boards which encompassed handling all planning and hosting activities.

 

         optimized customer service success by reviewing proposals and statements of work for new and / or current clients to include designing effective methodology utilized to scope, develop, and test required solution components.

         organized and led solutions-driven forums for valuable customer feedback, user groups, product reviews, and beta testing.

         proficiently tracked and reported customer satisfaction across the clientele constituency, along with designing a critical business requirements planning service for consumers to maximize approval rates.

 

training manager                                                                                                                                                                        2000 c 2003

 

key accomplishments

ø designed and developed mercado university which brought formal education to corporate customers for the first time.

ø created and implemented dynamic multi-level training curriculum programs in ecommerce and enterprise search for users, software developers, and business managers within classroom and online formats.

 

         strategically steered an innovative educational sector of the company by developing / revising instructional materials, directing training classes for corporate sales personnel, and generating technical notes, user manuals, and how to documents.

         proactively networked among engineering, technical support, and product marketing teams concerning all technically-based product issues to include optimal technical training, product enhancement, bug reports, and troubleshooting efforts.

 

3com corporation

project manager the learning center                                                                                                                                1999 c 2000

 

key accomplishments

ø maximized organizational success by ensuring all center-based projects were completed on time and within budget.

 

         directed all-inclusive development activities for an online learning center s curriculum to include establishing critical professional relationships with course developers and product managers which was instrumental in ensuring seamless operational and administrative processes at all times.

 

cte computer training

president / founder / course developer & trainer                                                                                                             1985 c 1999

 

key accomplishments

ø grew the company over 30% each year of operation, including selling the business for profit in 1999.

ø voted best computer training center in the san francisco bay area by consumers.

ø recognized as one of the first microsoft authorized training centers in california and attained membership within the microsoft solution provider network.

 

         led the start-up of a dynamic computer training organization designed to upgrade the technical proficiencies of business professionals, along with establishing and managing profit / loss activities for four high-volume locations in sacramento, stockton, san jose, and walnut creek.

         utilized sharp targeted prospecting, presentation, and interpersonal relationship-building skills to boost organizational profits and close several major government and commercial accounts.

yyyyyy x. yyyyyy               0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                        (xxx-xxx-xxxx • abc@xyz.com

 

 

date

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding [ insert job title ] role within your progressive organization, and am submitting my resume for your review.

 

i am eager to apply my ecommerce consulting, enterprise / saas business development, start-up operations, team building, and client relations expertise toward maximizing your company s bottom line and ensuring continued marketplace dominance.  i excel in identifying lucrative opportunities and defining targeted strategies for capturing new business, developing existing clientele, and achieving solid leveraging in highly competitive markets.

 

during my most recent role as director of merchandising consulting (professional services) for mercado software, i have led the comprehensive design, development, and implementation of a $1-million business consulting organization.  we helped customers increase website sales, drive conversion rates up, and improve user experience and customer retention through well-defined search, navigation, and merchandising strategies.  in addition, we successfully converted no results into high-volume sales for high-profile clientele such as macy s, bloomingdale s, williams-sonoma, sears, officemax, and virgin records, among countless others.

 

please note that i have also achieved great professional success as a former president, founder, and course developer / trainer of cte computer training a dynamic, four-location instructional organization designed to upgrade the technical proficiencies of business professionals.  we were voted best computer training center in the san francisco bay area, and recognized as one of the first microsoft authorized training centers in california.

 

you will find me to be a profit-driven leader who is an out-of-the-box thinker with the proven ability to create and implement best practice methodologies and continuous business solutions that achieve strategic and cost-effective alignment with corporate / client goals.  for these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached via email at abc@xyz.com or by phone at 408-255-0248.  thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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