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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

results-focused retail manager specializing in providing world-class customer service, driving business growth, building solid teams, managing high-volume operations, and cultivating a strong brand image with superior quality eager to offer 17 years of proven experience toward maximizing an employer s bottom-line performance.

 

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profile of qualifications

 

         top performer who excels at creating targeted merchandising goals, identifying lucrative sales opportunities, defining strategies for capturing new business, developing an existing client base, and attaining solid leveraging in competitive markets.

         excellent communicator who seamlessly interfaces with all management through to executive level, as well as diverse clientele.

         integral leader who plans, prioritizes, and manages team assignments within fast-paced, deadline-driven environments.

         fluent in english and spanish languages; exceptional knowledge of hispanic culture, history, traditions, and customs.

 

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key areas of expertise

 

strategic analysis                                 high-volume sales                          loss prevention                                   inventory control

retail management                              visual merchandising                      workflow prioritization                     new hire orientations

training / development                    team / morale building                 staff recruitment / hiring                  client / customer service

 

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professional synopsis

 

area sales manager

lord & taylor, sterling, va                                                                                                                                           2008 c present

 

         apply dynamic leadership talents toward directing men s, children s, and intimate apparel departments consistent with corporate values, standards, and practices, including formulating strategic business decisions based on analysis of regular sales summaries.

         utilize key industry and companywide retail knowledge to improve sales, product awareness, and brand imaging, along with boosting profits by creating an appealing shopping experience via superior merchandise displays and floor plans / movement.

         ensure seamless operations by training, developing, and supervising a top-performing 22-member team, including planning and prioritizing individual and group workflow to maximize use of resources, improve retention rates, and meet retail goals.

 

store manager

7-eleven, inc., hollywood, fl                                                                                                                                                2005 c 2008

 

         strategically steered daily store operations, including handling all inventory control, new product launches, marketing implementation, and retail analysis, as well as initiating revised staff evaluation programs to improve overall productivity levels.

         drove business growth by recruiting, interviewing, and managing solutions-focused teams, along with creating comprehensive training / development programs in coordination with corporate objectives to guarantee consistency among store operations.

 

owner / manager

fairview amoco, tampa, fl                                                                                                                                                        2002 c 2005

 

         spearheaded start-up operations of a profitable retail location by conducting extensive demographic and property research, including recruiting, training, mentoring, scheduling, and managing high-performance teams within fast-paced environments.

         increased sales volume by 100%+ via innovative marketing and merchandising techniques, and improved customer traffic rates by implementing superior customer satisfaction initiatives which supported business retention within competitive markets.

 

human resources assistant

lord & taylor, fort lauderdale, fl                                                                                                                                   1993 c 2002

 

         demonstrated broad scope of professional and hr-based services proficiencies to direct recruitment, hiring, and training of new associates, including designing orientation packages, establishing new staff activities, and presenting benefits information.

         expertly prepared confidential materials for grievance and other personnel-related meetings; provided advice to management on pay decisions, policy and guideline interpretations, and job evaluations; and edited and published an employee newsletter.

         contributed sharp analytical abilities toward evaluating data presented to new employees and conducting thorough background checks to guarantee adequate information on which to base key hiring decisions.

 

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professional development & technical summary

 

major: psychology                                                                                               universidad nacional pedro henr quez ureña

real estate license                                                                                                                                                             state of florida

 

microsoft office (word / excel / powerpoint / outlook) • internet applications

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