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career objective
client-focused service professional eager to contribute exceptional customer service and operational skills toward supporting the employer as a driven and productive team member
profile
ø offer numerous years of experience in safety / security, customer service, sales, and operational management
ø conduct exhaustive patrols of facilities, including buildings, parking areas, perimeters and peripheral grounds; monitor entry gates
ø dynamic communication, presentation, negotiation, and relationship management skills; demonstrated ability to excel under pressure and meet critical deadlines
ø proactive team player equally effective in independent and collaborative environments
professional experience
circulation district manager, the monterey county herald, monterey, ca 2004 c present
- oversee all aspects of circulation operations for the cities of seaside and marina; maintain outstanding levels of customer satisfaction and retention
- execute a full scope of human relations responsibilities, including recruiting, hiring, contracting, and disciplining carriers; investigate and resolve escalated delivery issues
- strategically plan deliveries, develop throw lists, and manage down routes; provide inter-district managerial support as necessary
parking facilities worker, city of monterey, monterey, ca 2008 c present
- diligently conduct foot patrols and provide security watch services at the cannery row garage; entrusted with opening and closing garage facilities
- greet customers, collect parking fees, and assist with all client needs
service deli clerk, albertsons, pacific grove, ca 2006 c 2007
- provided excellent customer service in a fast-paced deli environment; prepared and sold foods, maintained safe and sanitary conditions, and continually monitored inventory to ensure quality and freshness of all items
cruise sales agent, expedia / travelscape, las vegas, nv 2003 c 2004
- applied strong client relations skills and company knowledge toward answering customer queries and booking cruises
customer associate, safeway select bank / amicus fsb, las vegas, nv 2001 c 2002
- delivered superior service and assistance to existing and prospective bank clients; worked independently in providing in-person and telephone support
sales associate, globalnet communications, las vegas, nv 2001
- performed business development activities promoting communications technologies; managed booth in busy grocery stores
vacation specialist, hilton grand vacations, las vegas, nv 2000 c 2001
- contacted customers to sell special packages; maintained detailed client database
network analyst, nos communications, las vegas, nv 1998 c 2000
- conducted extensive cold calling and business development efforts to increase client base
~ military background ~
flight crew / aircraft technical team, us navy; 5+ years
education & credentials
microsoft certified systems engineer (mcse), university of nevada c las vegas, las vegas, nv 2003
post police academy, riverside community college, riverside, ca 1995
~ military training ~
us navy search and rescue training school ~ aircrew training school ~ aviation electronic "a" school ~
basic electronics and electricity
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