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0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx                                                                                         abc@xyz.com

 

 

manager

 

operations ~ human resources ~ customer service


profile of qualifications

 

offer numerous years of progressive managerial experience in the restaurant/food service industry, with areas of expertise including:

ø  direct all facets of multi-million dollar business operations including business development/sales, p&l/financial, administrative, human resources, customer service, purchasing, inventory control, quality assurance, risk management, and regulatory compliance

      currently driving operations of $2.5m annual revenue store employing over 50 management, supervisory and associate personnel

      have led store to achieve substantial revenue growth; up $200k over prior year, 2008-2009

      instrumental in cutting costs concurrent with $17% sales increase

      collaboratively increased net income before occupancy (nibo) from 3.5% to 18%, 2008-2009

      successfully reduced employee turnover since assuming interim gm role; additionally have developed staff subsequently promoting to management-level positions within the company

      since assuming responsibility for catering events across orange county, have doubled year-over-year sales and tripled catering staff; generated $136k in new sales in 2 months

ø  excel in hiring, training and directing top-performing management and support teams committed to superior customer service

ø  effectively implement policies, procedures and operational systems to maximize productivity, efficiency, quality, and profitability

ø  strategically manage staff and budgets to control labor, food/beverage and operating costs and boost bottom-line profits


professional experience

 

stonefire grill inc.-irvine, ca                                                                                          2006-present

interim general manager

have steadily progressed over course of 4 years, promoting from server and trainer to lead caterer and manager prior to accepting interim gm position (declined permanent gm position offer in order to explore opportunities for further professional growth)

successfully drive full-scope operations of store generating $2.5m annual and employing as many as 50 associates as well as 1 full-time manager, 2 kitchen managers and 2 shift leads

areas of accountability range from staffing, training, scheduling, and supervision to sales forecasting, labor/food/operating cost controls, procurement/inventory management, customer service, and health/sanitation/safety compliance


education

 

undergraduate studies, orange coast community college & goldenwest college


community leadership

 

freshman baseball coach, ocean view high school-huntington beach; 2007-2008 seasons

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