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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

career objective

versatile business professional eager to contribute broad-scope customer service experience toward supporting a dynamic organization in maximizing bottom-line performance.

profile

 

  • offer over 30 years of experience in client-focused industries focused on delivering world class moderation and customer service.
  • skilled moderator with a proven track record of handling high-traffic online forums, communities and websites.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • adept at blending strong moderation abilities with outstanding communication skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp client problem-solving proficiencies and strategic moderation skills, along with exceptional written and verbal communication skills, to any professional environment.
  • recognized for exceptional decision-making, problem-solving and time-management skills.
  • technically proficient in ms word, ms excel, peachtree accounting, and quicken.

 

professional experience

 

head moderator/customer service representative medhelp international                                        2007-2009

  actively collaborate with 4-member team in maintaining one of the largest medical information and support websites.

  successfully handle over 7m members each month, while also maintaining 350 forums/online communities and 97 community leaders.

  consistently provide high-quality customer service to clients, handling a broad range of questions, from membership and registration to site concerns and navigation.

  serving as liaison between unhappy members and upper management, handle entire issue resolution cycle.

  proficiently manage all site related functions, including moving/deleting posts, editing inappropriate thread topics, addressing abuse/spam issues, and assisting physicians in servicing member forums.

 

accountant the ugly mug restaurant                                                                                                2000-2006

  sharp business acumen and experienced in managing broad scope of accounting operations, from accounts payable and accounts receivable to payroll and cash receipts.

  effectively oversaw all general ledger entries and the provision of monthly balance sheet and income statements.

 

accounting supervisor athlete s choice                                                                                            1980-2000

  tasked with directing all accounting operations, including cash disbursements, cash receipts, accounts payable/receivable, payroll, bank reconciliations, and inventory control.

  responsible for acquiring an innovative computer system resulting in a substantial increase in office efficiency and productivity.

 

junior accountant warner, berman & spitz, c.p.a s                                                                           1972-1980

  efficiently handled a broad range of accounting tasks, including bank reconciliations, payroll, tax returns, journal entries, schedules, and financial statements.

 

professional education


rutgers university                                                                                                                                    1975

bachelors of science in business administration with a concentration in accounting

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in an [insert job title] capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include experience in all aspects of customer service and support operations, including issue resolution, handling high-pressure situations and providing quality service. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, organization, troubleshooting, and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

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