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Yyyyyy x. yyyyyy
24 Treebrook Drive ¹ Xxxxxx, XXXXXX xxxxxx ¹ (xxx-xxx-xxxx ¹ abc@xyz.com
Senior Level Business Operations Leader
Drive Business Solutions / Customer Service / Healthcare Industry / Medical Billing Expertise
Seasoned Operations Leader with expertise in strategic planning, staff development and process improvement resulting in increased revenue and efficiency. Entrepreneurial Leader with a comprehensive business skill set with a track record of designing and integrating cutting edge technology applications to provide business solutions and drive growth strategies. Reputation for ability to attain employee allegiance and proxxxxxxte growth in a challenging economical climate. Excellent analytical skills with proven ability to excel in a fast-paced environment and effectively manage client demands for support and service.
Key Skills Summary
Team Building/Mentoring/Xxxxxxtivating
Cost Control/Budget Management/P&L
Business Analysis & Process Improvement
Strategic Planning and Leadership
Productivity and Efficiency Improvement
Negotiation, Persuasion, and Communication
Manage & Drive Sales Performance
Project Management
Data Collection/Research/Analysis
Customer Service Focus
Scheduling and Time Management
Front and Back-Office Operations
Professional Profile
w Integrate business and technology expertise to formulate and deploy sophisticated technical solutions.
w Implement proprietary software for the medical billing industry, utilize hands on technical applications and business savvy to identify niche market opportunities.
w High-performing operations-management style with expertise in building/optimizing organizational processes, measurement systems, and professional teams to maximize business results.
w Xxxxxxtivated self-starter with sense of urgency and ability to rise to the occasion to exceed expectations.
w Effective problem solver with technical discipline, business acumen, and talent for practical implementation.
w Proficient in performing application utilizing AdvantX, SIS, NDC Lytec, Amkai, Experior and Provation, and providing on-site help desk/training for clients.
w Trusted with unquestionable integrity; commitment to fact-based, data-driven decisions.
w Ability to interpret and translate technical language and deliver presentations to audiences of all levels.
w Build solid client relationships with professionals in the medical industry; expertise in medical billing, software applications development and sales strategy.
Professional History
National Medical Billing Services, Wildwood, XXXXXX (2003 to Present)
Chief Operating Officer / Co-Owner
w Provide leadership and oversight for one of the largest ambulatory surgery center billing organizations in the US; oversee activities for medical coders, A/R, A/P, charge posters, payment posters and claims representatives.
w Interact with administrators, physicians and office managers for 38 ASCs throughout 19 states, and ensure compliance with site and insurance company specific requirements for billing.
w Ensure accuracy and compliance throughout the preparation of complex activity reports for managed care organizations and insurance companies; provide ongoing product support and end-user training as needed.
w Establish all internal policy and procedure protocols and led comprehensive growth strategies that allowed the organization to grow from 3 initial employees to over 50 employees generating over $2.5MM in annual revenue.
w Led startup activities for all new clients requiring tracking 855b, state inspection scheduling, NPI, Tax ID, facility PTAN; oversaw EDI arrangements for each facility and effectively reported progress from contract date with facility through submission of initial claims.
Surgical Support Services, Eureka, XXXXXX (2001 to 2003)
Assistant Director
w Led the development of a comprehensive centralized billing office (CBO) from inception; negotiated the lease and build out of office space, performed extensive cost analysis and procured a HIPPA compliant computer network system.
w Provided for a seamless transition of a multi-million dollar organization while ensuring maximized revenue during the process.
w Provided oversight 18 employees and 200 off-site staff for all HIPAA compliance requirements.
w Efficiently managed budget creation, production, AR, medical records, insurance verification, pre-collections, inventory, credentialing, costing, transcription, coding and the IT Help Desk for 10 surgery centers and two anesthesia companies nationwide.
Xxxxxx Mexxxxxxrial Surgery Center, Festus, XXXXXX (1999 to 2001)
Business Office Manager
w Managed 8 staff members in all AP/AR, coding, transcription, medical records management, scheduling, insurance verification, pre-collections, admissions, and marketing in an ASC setting.
w Maintained accountability for all xxxxxxnth end reporting functions; ensured accuracy for reconciliation processes.
w Integral member of the Quality Committee tasked with implementing policies and procedures to receive and maintain AAAHC certified.
w Drove targeted collections processes in increased collections results from $150K to $250K per xxxxxxnth.
Esse Health, Webster Groves, XXXXXX (1998 to 1999)
Purchasing Assistant
w Managed order processing for stock items, and provided inventory management for over $1MM in supplies annually.
w Acted as liaison for 15 Medical Practices, and delivered superior customer service.
education / Community Service
University of Maryland - Bachelor of Arts Degree, Business (In Progress)
April 8, 2008: Elected Councilperson for Ward IV for Xxxxxx, Xxxxxx.
Elected to a two year term by a 60% majority against a four year veteran incumbent.
Elected Mayor pro-tem for a one year term by my council peers upon being sworn in.
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