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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

performance-driven operations / distribution management professional eager to contribute 13+ years industry experience and dynamic leadership skills toward supporting an employer in optimizing bottom-line results.  top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and client satisfaction.  integral leader who provides quality staff recruitment that encourages low turnover rates and high levels of company loyalty.  excellent communicator who can plan, delegate, and complete multiple assignments within deadline-oriented environments.  proficient with wms, oracle, and sap applications.

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core competencies

 

operations management           team building                 expense control                      account management             sales / customer service

inventory control                       hr management             training / development           regulatory compliance           project management

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professional synopsis

 

field account representative, hd supply, akron, oh                                                                                                          2007 c present

 

key accomplishments

ø exceeding all 2009 goals despite poor economic climate to include being 1 of only 2 area representatives to achieve all 2008 goals.

 

         apply dynamic leadership talents toward directing over 300 high-volume accounts to include demonstrating superior customer service and comprehensive product knowledge to effectively resolve key business challenges and client issues.

         build profitable relationships with consumers while maintaining valuable existing clientele, along with proactively networking for referrals to develop new business opportunities while consistently identifying targeted initiatives to reduce overall customer costs.

 

field project manager, grainger industrial supply, dayton, oh                                                                                              2005 c 2006

 

key accomplishments

ø spearheaded multiple relocation efforts within st. louis, detroit, and cincinnati / dayton markets to include improving relocation standards for a fenton, mo project that efficiently moved 34,000 sku s in a 6-day period.

 

         drove business growth by managing diverse market expansion program projects to include interfacing with real estate, marketing, and merchandising professionals to meet set deadlines and communicating with management and customers to review project status.

         optimized building processes by actively collaborating with contractors, as well as attaining proper permits from local governments.

         led top-performing contract employees in the efficient and productive set-up of showrooms and building of rack layouts.

 

distribution center manager / general manager, home depot supply, streetsboro, oh                                                       2000 c 2005

 

key accomplishments

ø increased operating profits between 17.76% and 18.86% within 3 consecutive years and improved productivity up to 14%.

ø recognized as best in class in 5 different financial key metrics based on distribution center order volume, and achieved honors as a network leader in safety incidents per hour worked across the business network from 2002 c 2004.

ø achieved excellence in safety and productivity metrics within rigorous business environments to include maintaining accurate inventory rates, variable costs, and superior customer service levels during increased volume spikes which taxed operations.

ø corrected process flows and managed large-scale staff recruitment for a successfully reorganized richmond, va distribution center.

 

         met and / or exceeded set daily distribution center goals by overseeing an 80,000-sq.-ft. regional facility to include managing all sales development, local delivery, profit & loss, business communications, and customer service efforts.

         supported cleveland, columbus, cincinnati, pittsburgh, and detroit markets by directing logistics, distribution fleets, and line haul operations.

 

branch manager, grainger industrial supply, greensboro, nc / montgomery, al                                                             1996 c 2000

 

key accomplishments

ø increased sales 25%, showroom sales 24%, inventory turns from 2.1 to 4.3, employee productivity 18%, and service levels 10%.

ø supported the initiation of a customer care program for the state of alabama to handle quotes and acquire statewide business.

ø recognized as #1 branch in a competitive alabama market and attained status as the top facility in business and customer service.

ø coordinated efforts to provide hurricane relief supplies for the carolinas as a central staging point on 2 separate occasions.

 

         strategically steered all branch operations and administrative activities to include developing profit-driven sales / operations plans and actively liaising among territory management to establish strong accountability and focus on market objectives.

         planned assignments for a 24-member team to meet key goals and provided account / market development for specific sales territories.

         utilized broad scope of industry and professional services knowledge to manage client accounts without coverage due to organizational change, along with coordinating special purchasing processes to provide continued excellence in customer service.

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education

 

b.s., business administration                                                                                                                                 wright state university

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