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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                         abc@xyz.com                                                           

 

 

Career Objective                                                                                            

 

Versatile professional with strong communication and organization skills.  Seeking a challenging position within a dynamic organization with room for long-term growth and professional development.

 

Profile                                                                                                              

 

Ø  Offer comprehensive knowledge of Marine Corps history, structure, and protocol, as well as the unique challenges faced by Marine spouses and families.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency, and profitability.

Ø  Proactive leader who successfully trains, mentors and motivates top-performing teams committed to providing superior service.

Ø  Dynamic communication, presentation, relationship building, and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management, staff, and clients.

 

Professional Experience                                                                               

 

Marine Federal Credit Union - Quantico, VA                                                        2008-Present

Assistant to Head Teller/Teller

 

  Promoted to contribute dynamic organization and multitasking skills in direct support of the Head Teller in all aspects of daily operations.

  Resourcefully perform cash-handling duties and customer service; open new credit, savings, and checking accounts for banking clients.

  Successfully promote superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

 

Navy Federal Credit Union - Okinawa Japan                                                        2006-2007

Member Service Representative

 

  Ensured new tellers are properly educated on all facets and phases of training programs, as well as NFCU policies and procedures.

  Applied industry expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems, and delivering product/service education.

  Relied upon to lend expertise toward actively mentoring new hires, playing a solid role in supporting the development of top-performing team members.

 

Navy Federal Credit Union - Vienna, VA                                                              1998-2001

Telephone Service Representative

 

  Concurrently answered phone calls, used multiple screens to access information, and performed account transactions, demonstrating exceptional multitasking and organizational abilities in achieving operational goals and timelines.

  Conducted comprehensive review of issues and identified/implemented resolutions for disputes.

  Successfully assisted up to 200 callers per day.

 

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Yyyyyy x. yyyyyy                                                                                                   page 2 of 2

 

 

 

USMC                                                                                                               1988-1992, 1996

Military Occupational Specialty - Communication

 

  Directly supervised subordinates, with full accountability for sending and receiving messages Marine Corps wide, with Secret Clearance status.

  Performed a broad range of functions including: Pentagon Tour Guide, Public Relations Specialist during Desert Storm, Recruiter Aide for six months and ran a recruiting sub station.

  Exhibited strong communication and interpersonal relation skills in mentoring, motivating, and preparing enlistees for boot camp.

 

Education & Professional Training                                                            

 

Associates Degree in Liberal Arts - Penn State (Behrend, Erie, PA), 2004

Select Courses - Northern Virginia Community College (Woodbridge, VA), 2001; Dean s List

Online Class - University of Maryland College (Okinawa, Japan), 2006

Select Courses - Northern Virginia Community College (Marine Base Quantico)

Community Service                                                                                          

 

Key Volunteer for 9th ESB; received Letter of Appreciation from White House

Volunteer Assistant Soccer Coach

 

 

 

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