yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

tel: (xxx-xxx-xxxx

abc@xyz.com

 

 

~ results-driven management professional eager to contribute superior operations leadership, consulting, technical, and project management talents toward supporting the employer in achieving desired objectives. ~

profile

 

        outstanding blend of analytical, management, and team leadership expertise; adept at project management with an emphasis in requirements gathering, testing, quality assurance, documentation, and client relations.

        versatile, tenacious, and ambitious; quickly masters new roles, tasks, technologies, environments, and responsibilities.

        methodical and focused problem solver with a solid track record of executing innovative and strategic solutions to meet defined business goals and needs.

        excellent time management abilities; quickly identifies and completes daily priorities according to need, urgency, and situation.

        reputation as a self-starter deploys business instinct and flexibility to achieve goals.

        consistently ensures and performs a thorough and quality job in all endeavors.

        exceptional skills in staff management including empowerment, coaching, evaluations, and management.

professional experience

 

hewitt associates, lincolnshire, il; gurgaon, india, 2002 to present

benefit operations manager (2006 to present)

         plan, coordinate and effectively implement audit procedures to achieve and maintain 100% quality assurance and minimize re-work.

         proactively partner with clients on new benefit plan changes and mandatory legislative updates, frequently interacting with top-level executives.

         monitor several teams in accurately and efficiently completing ongoing service delivery activities.

         demonstrate exemplary personnel relations talents in coaching, motivating and supervising benefits analysts in ways to expedite processing and issue resolution.

         slashed overhead expenses 15% by leveraging global outsourcing support.

 

benefits global outsourcing consultant (2006; 2007)

         actively supported significant cost saving initiative for hro division by facilitating transition of work to india.

         assisted personnel in developing and strengthening sdlc knowledge and competence, and provided domain and system knowledge to ensure flawless transition.

         established and launched just in time training to elevate efficiency and performance accuracy.

 

continued

 

yyyyyy x. yyyyyy ~ page 2 of 2

 

professional experience continued

 

requirements analyst (2005 to 2006)

• applied strong critical thinking talents to spearhead requirements analysis and documentation for large client projects.
• provided consultative guidance to client regarding roth 401(k) implementation.

 

quality assurance analyst (2002 to 2005)

         determined client s administrative requirements, formulated test scenarios, executed testing and meticulously documented results.

         prepared standard operating procedure (sop) documentation for 20% global support utilization.

         identified issues, conducted root cause analysis, and championed efforts to achieve measurable process improvements.

education

 

depaul university, chicago, il, 2002

bachelor of science degree in commerce

         concentration in operations management, minor in information systems

         earned 50% of tuition in educational grants and scholarships

         gpa: 3.45/4.00

computer / technical skills

 

microsoft office suite (excel, powerpoint, access, front page, word) sql, novell, groupwise, handspring/palm software, lotus notes, maestro, teamsite, people soft financials and enabler

 

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

tel: (xxx-xxx-xxxx

abc@xyz.com

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.

 

i bring to you proven performance in project coordination, exemplary expertise in key client relations, and strong skills in requirements analysis, quality assurance, testing, and implementing process improvements. to complement these qualifications, i offer outstanding prioritization talents and solid organizational capabilities which are instrumental in a <insert job title/position> role.

 

as a proactive contributor to your organization, you will find me to be a self-motivated professional committed to supporting you in achieving your objectives through superior initiative, unparalleled resourcefulness, and well-honed leadership attributes. i am confident that i could be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

tel: (xxx-xxx-xxxx

abc@xyz.com

 

 

 

date

 

 

 

interviewer s name

title

company name

address

city/state/zip code

 

dear__________________:

 

it was a pleasure (speaking with you/meeting with you) on [insert date here]. i would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. i am still very interested in the <insert job title> position, and i am convinced that it is the right job for me. i feel my background and qualifications prepare me well for the challenges and responsibilities we discussed.

 

the position as you described it to me would combine my strong skills in [insert two skills or qualities here]. this would allow me to make the same valuable contribution to your organization as i ve made to my past employers a win-win proposition for both of us.

 

(choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)

 

(i am eager to meet with you in person to further discuss my background and qualifications. please feel free to contact me at the above phone number so we can continue the discussion we began over the telephone.)

 

(again, thank you for considering my qualifications. i enjoyed our talk, and am available at any time to provide you with any more information you may need. i look forward to hearing your decision.)

 

sincerely,

 

 

 

yyyyyy x. yyyyyy