Yyyyyy x. yyyyyy                                     134 Mass Avenue C Lexington, MA

(xxx-xxx-xxxx                                                                             abc@xyz.com

 

Career Objective                             

Results-driven leader eager to contribute dynamic analytic, leadership and communication skills toward actively supporting a progressive organization as a key staff member

 

Profile                                                

Ø  Offer approximately 13+ years progressive experience in a wide array of environments with a comprehensive management background

Ø  Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity and efficiency

Ø  Proactive leader who successfully recruits, trains/develops, mentors, and leads top-performing teams committed to providing superior service

Ø  Exceptional ability to research and evaluate industry trends and competitor products and use findings accordingly

Ø  Dynamic communication, presentation, relationship building, and problem solving abilities

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients

 

Awards & Achievements                  

(Selected List)

Ø  Business Development Manager of the Year 2007

Ø  Promoted to National Account Manager June of 2006

Ø  All Star 2001-2005, exceeding yearly revenue goal 5 years in a row

Ø  Promoted to Senior Account Manager September 2003

Ø  Exceeded sales quota in a highly competitive industry by a minimum of 110% annually for 5 consecutive years while increasing overall customer retention by 50%

Ø  Improved customer service and retention, achieving an 80% renewal rate

Ø  Expanded revenue by 35% and achieved the largest revenue year (2006) in the company's history

Ø  Implemented the company s first ever email campaign target which generated on average $ 10,000 per month or more than 10% of the targeted sales goal

Ø  Developed an entire customer base by an average of 150 new accounts per month

Ø  Exceeded all corporate objectives by reaching 137% of a $600K first year revenue goal

 

Professional Experience                

 

CIPI C Burlington, MA                                                                                                     2001-2008        

Regional Account Manager

  Contributed dynamic leadership skills with full accountability for effectively running daily operations with a focus on performing comprehensive Identification and promotional products on a global scale.

  Proficiently developed and executed financial and customer service strategies supporting enterprise-wide operations.

  Effectively planned, coordinated and facilitated functions to optimize productivity, efficiency and quality, with strong focus on the delivery of superior customer service.

  Spearheaded diverse management functions ranging from workflow planning, policies/procedures development, and technology-driven solutions implementation.

  Maintained full accountability for executing monthly sales plans and maintaining company directives.

  Analyzed and reviewed work product and general operations to effectuate loss prevention issues and ensured that superior customer service was also provided.

 

Prior experience

 

LANGLEY CORPORATION C Medford, MA                                                                     1994-2001

National Business Development Manager (1999-2001)

Regional Field Sales Manager (1997-1999)

Customer Service and Account Representative (1994-1996)

 

 

 

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Education & Training                       

 

Masters Degree in Education- Cambridge

Studies Focused on Psychology in the Corporate Workplace  

 

ProfessionalTraining                      

 

Customer Service Training C The Customer Focus

Corporate Training & Development Program - Sandler Sales Institute

Leadership Training for Managers C Dale Carnegie

Sales Advantage C Dale Carnegie

Sales Bootcamp I C Sandler Sales Institute

 

Activities                                            

 

A Founding member, The Greater Boston Sports Collectors Club, Reading MA

Public Relations Director Community Partners, 1995-Present

Non Profit organization dedicated to the health, welfare of advocacy of all individuals

 

 

 

Yyyyyy x. yyyyyy                                     134 Mass Avenue C Lexington, MA

(xxx-xxx-xxxx                                                                             abc@xyz.com

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking to a challenging position and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

From leading high performance teams and facilitating superior client servicing to reducing operating costs and executing proactive processes/procedures, I have continually excelled in maximizing performance as a proactive leader.

 

I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing financial and human resources to generate optimal results. 

 

As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy