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yyyyyy x. yyyyyy

                                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com                
                                                                                                                                 

 

career objective                              

 

productive, quality-oriented administrative and customer service professional eager to contribute exceptional client relation, business operation and project management skills toward optimizing operations of a progressive organization

 

profile                                                

 

ø  over 15 years progressive experience with leading flooring company, including 3 years recent experience as customer service manager and extensive background as inventory manager for statewide operations

ø  consistent commitment to delivering superior customer service in handling high-volume phone communications, processing orders/coordinating installation crew, responding to inquiries, and addressing/troubleshooting product, service and billing issues

ø  effectively build and lead top-performing customer service/support teams

ø  dynamic communication, relationship building and problem solving abilities

ø  proactively interface with vendors to ensure competitive pricing and high quality product and effectively manage buying operations

ø  superior skills in planning, coordinating and managing workflow/projects to meet critical deadlines and company operational goals; highly effective in optimizing productivity, efficiency and quality in minimal supervision environments

ø  solid accounting/bookkeeping, report production and records/data management skills

 

professional experience                

customer service manager/inventory manager                                         1992 - present 

floors inc.-southlake, tx

  • proficiently manage broad range of business operations; have concurrently managed customer service department employing 5+ team members for past 3 years
  • steer inventory control for statewide operations; effectively monitor stock and strategically purchase product to maintain optimal levels while containing costs for maximum profitability
  • apply solid accounting skills toward productively managing receivables, billing and payroll; prepare detailed performance reports for presentation to ceo and coo, providing strong tool for defining future business strategies and forecasting goals
  • efficiently process orders, returns and claims

 

 

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