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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
career objective
productive, quality-oriented administrative and customer service professional eager to contribute exceptional client relation, business operation and project management skills toward optimizing operations of a progressive organization
profile
ø over 15 years progressive experience with leading flooring company, including 3 years recent experience as customer service manager and extensive background as inventory manager for statewide operations
ø consistent commitment to delivering superior customer service in handling high-volume phone communications, processing orders/coordinating installation crew, responding to inquiries, and addressing/troubleshooting product, service and billing issues
ø effectively build and lead top-performing customer service/support teams
ø dynamic communication, relationship building and problem solving abilities
ø proactively interface with vendors to ensure competitive pricing and high quality product and effectively manage buying operations
ø superior skills in planning, coordinating and managing workflow/projects to meet critical deadlines and company operational goals; highly effective in optimizing productivity, efficiency and quality in minimal supervision environments
ø solid accounting/bookkeeping, report production and records/data management skills
professional experience
customer service manager/inventory manager 1992 - present
floors inc.-southlake, tx
- proficiently manage broad range of business operations; have concurrently managed customer service department employing 5+ team members for past 3 years
- steer inventory control for statewide operations; effectively monitor stock and strategically purchase product to maintain optimal levels while containing costs for maximum profitability
- apply solid accounting skills toward productively managing receivables, billing and payroll; prepare detailed performance reports for presentation to ceo and coo, providing strong tool for defining future business strategies and forecasting goals
- efficiently process orders, returns and claims
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