~ Dedicated UPS Employee and MBA Candidate eager to secure opportunity as

Market Analyst / Customer Segment Manager. ~

 

 

         Proficiency in special project planning and management, complex data analysis, and providing strategic recommendations and action plans to achieve desired business outcomes.

• Diligently adhere to strict deadlines and consistently demonstrate a collaborative work ethic.
• Able to thoroughly assess business operations to determine and optimize fiscal performance, sustainability, competitive positioning, and revenue opportunities. 

• Advanced understanding of industry trends and practices and adept at market research, business case development, contract negotiations/administration, and forecasting.
• Flexibly adapt to new roles, responsibilities, tasks, technologies/software and environments.

         Methodical and focused problem solver with solid relationship-building and prioritization skills.

• Exceptional talents in setting and achieving goals as evidenced by earning recognition as Lender Extraordinaire in 1999 for ranking among top three performers in loan originations, and by ranking as #1 Investment Sales Representative company-wide for two consecutive quarters in 2000.

 

 

United Parcel Service, Burtonsville, Maryland, 2003 to Present

Revenue Management and Cost Supervisor           (2009 to Present)

         Proactively collaborate with key stakeholders to identify potentially profitable opportunities and address emerging or existing issues which could impact revenue growth and cost control.

         Drive business and market share growth by creating fiscally sound business cases, performing strategic planning, conducting in-depth market research, and continually analyzing competitive activity vital to positioning UPS as an industry leader.

         Leverage excellent financial acumen to perform precise cost planning and establish forecasts.

         Identify and implement process improvements to streamline operations and fortify bottom-line performance.

         Apply strong leadership attributes toward coaching, mentoring and motivating team members.

 

Finance Supervisor, Payroll & Procurement           (2006 to 2009)

         Reviewed, assessed, negotiated and finalized procurement contracts and reviewed/approved Quality Agreements and Service Level Agreements.

         Effectively coordinated development and administration of district s Internet-based expense account reconciliation system.

         Directed, supervised and managed department staff of eight, and held full accountability for district-wide payroll functions pertaining to all union, administrative and management personnel. 

         Achieved payment accuracy rate of 99.4%+ in processing at least 4,200 payments weekly.

         Proficiently interpreted and administered complex union contracts.

         Ensured accuracy of annual department audits and steered corrective action as needed.

         Reduced district s COD (Collect On Delivery) exposure by 93%+, translating to $73K per quarter.

 

Continued

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

Revenue Management Supervisor        (2006)

         Oversaw Revenue Management function within Finance department, actively defining, implementing and enforcing procedures to expedite function nationwide.

         Ranked #1 company-wide for six consecutive months for delivering customer service excellence.

         Partnered with Business Development team in uncovering and evaluating potential opportunities.

         Validated accuracy of annual department audits and formulated revenue projections for FY 2007 budget.

 

Revenue Recovery Supervisor          (2005 to 2006)

         Exercised outstanding organizational strengths to expeditiously assemble, facilitate and orchestrate Master Operating Plan in conjunction with Industrial Engineering, Operations, Plant Engineering and Human Resources departments.

         Managed and supervised approximately 100 union employees as well as nine supervisors and two administrative personnel.

         Meticulously monitored monthly results of production, revenue and expenses, including balanced scorecards, IPLD reports, auditor performance reports and employee profile reviews.

         Drove full spectrum of revenue recovery operations for $1M monthly encompassing status reporting, contract compliance, establishing best practices, data analysis, and verifying audit results.

 

Area Sales Representative, Gaithersburg           (2003 to 2005)

         Administered driver lead incentive program (Growing to Greatness) by emphasizing policy and procedure compliance, sales goal attainment, employee morale, and team cohesiveness.

         Strategically negotiated contracts with new/existing customers valued at up to $500K annually.

         Successfully earned status as among top 5 sales representatives in 2004.

 

                   

 

Prior Background:

 

Assistant Branch Manager, Fleet Bank, Elma, New York, 2000 to 2002

 

Financial Services Representative, M&T Bank, West Seneca, New York, 1999 to 2000

 

Assistant Store Manager; Captains Choice Manager; Customer Service Representative, Tops Friendly Markets, Amherst, New York, 1992 to 1998

 

 

MBA Degree (in progress), Southwest University, Kenner, Louisiana

Bachelor of Science Degree in Finance, Canisius College, Buffalo, New York, 1996

Series 6 & 63 License

New York State Life Insurance License

 

 

Windows 95, 98, 2000 and NT; Microsoft Office (Word, Excel, Power Point, Access), Oracle, Siebel

 

 

 

 

 

 

 

 

Date

 

 

Hiring Director

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

Please accept this letter and accompanying resume in application for the Market Analyst/Customer Segment Manager opportunity that is currently available.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I bring to you a significant background with UPS in various roles, considerable financial acumen and analytical talents, and substantial experience in strategic planning, market research, and project coordination. To complement these qualifications, I offer exemplary problem solving, critical thinking, team leadership, communication, and budgeting skills which are paramount in maximizing organizational profitability and cost control.  

 

If selected for this opportunity, you will find me to be a hard-working team player committed to supporting you in achieving your objectives through superior performance, initiative and dedication.  I am confident that I am an ideal candidate for this role and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy