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yyyyyy x. yyyyyy                   0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                              xxx-xxx-xxxx • abc@xyz.com

 

career objective                                                                                            

 

results-driven, solutions-focused and detail-oriented professional desiring a challenging and rewarding information technology role within a progressive and dynamic organization.

 

profile                                                                                                              

 

ø  offer over 12 years of solid experience within information technology, management, and customer service roles showcasing substantial marketing, e-commerce, and data entry business abilities.

ø  expert at implementing valuable information technology projects to achieve substantial business processes optimization while providing consistently high quality customer service.

ø  contribute intelligent business acumen and sharp troubleshooting abilities, along with exceptional written and verbal communication skills.

ø  highly proficient in all time management aspects, including quickly identifying and completing priorities in a proactive and productive manner.

ø  skillful at performing within a team-based environment to meet and/or exceed all operational goals and objectives.

 

professional experience                                                                              

 

senior connectivity specialist

ellkay, saddle brook, nj                                                                                                    2005 c present

ø  successfully implement communication software and middleware for high profile medical laboratories as well as ensure optimal account management practices.

ø  responsible for providing comprehensive technical assistance and network support for field specialists and end users while maintaining positive client relations.

 

customer service / assistant supervisor

idt, newark, nj                                                                                                                  2002 c 2003

ø  expeditiously sent out atf reports and trouble tickets, maintained all attendance records, and ensured the accuracy of customer-oriented pin numbers.

ø  received and handled supervisory-related calls in management s absence.

 

manager

aruna, inc., paterson, nj                                                                                                      1997 c 2002

ø  oversaw the efficient opening of the store and maintained responsibility for daily finances, payroll issues, vendor payments, store inventory, and item restocking.

ø  ensured optimal customer service levels at all times.

 

cashier / manager

top shelves, rutherford, nj                                                                                                  1996 c 2000

ø  supervised store openings, oversaw inventory control and shelf restocking, ensured efficient and effective cash handling procedures by employees, and provided exceptional customer service.

 

education                                                                                                         

 

bachelor s degree in management (management information systems)

new jersey institute of technology

 

associate s degree in information technology

bergen community college

 

ø  completed coursework in a+ and network +

ø  knowledgeable in microsoft office (97 / 2000) / windows (xp / 2000 / 1998) / basic networking

ø  skilled with ibm compatible-hardware

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