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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
career objective
results-driven, solutions-focused and detail-oriented professional desiring a challenging and rewarding information technology role within a progressive and dynamic organization.
profile
ø offer over 12 years of solid experience within information technology, management, and customer service roles showcasing substantial marketing, e-commerce, and data entry business abilities.
ø expert at implementing valuable information technology projects to achieve substantial business processes optimization while providing consistently high quality customer service.
ø contribute intelligent business acumen and sharp troubleshooting abilities, along with exceptional written and verbal communication skills.
ø highly proficient in all time management aspects, including quickly identifying and completing priorities in a proactive and productive manner.
ø skillful at performing within a team-based environment to meet and/or exceed all operational goals and objectives.
professional experience
senior connectivity specialist
ellkay, saddle brook, nj 2005 c present
ø successfully implement communication software and middleware for high profile medical laboratories as well as ensure optimal account management practices.
ø responsible for providing comprehensive technical assistance and network support for field specialists and end users while maintaining positive client relations.
customer service / assistant supervisor
idt, newark, nj 2002 c 2003
ø expeditiously sent out atf reports and trouble tickets, maintained all attendance records, and ensured the accuracy of customer-oriented pin numbers.
ø received and handled supervisory-related calls in management s absence.
manager
aruna, inc., paterson, nj 1997 c 2002
ø oversaw the efficient opening of the store and maintained responsibility for daily finances, payroll issues, vendor payments, store inventory, and item restocking.
ø ensured optimal customer service levels at all times.
cashier / manager
top shelves, rutherford, nj 1996 c 2000
ø supervised store openings, oversaw inventory control and shelf restocking, ensured efficient and effective cash handling procedures by employees, and provided exceptional customer service.
education
bachelor s degree in management (management information systems)
new jersey institute of technology
associate s degree in information technology
bergen community college
ø completed coursework in a+ and network +
ø knowledgeable in microsoft office (97 / 2000) / windows (xp / 2000 / 1998) / basic networking
ø skilled with ibm compatible-hardware
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