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Yyyyyy x. yyyyyy

10332 Almost Heaven St. ¹  Xxxxxx, XXXXXX  xxxxxx

Hxxx-xxx-xxxx ¹ Cxxx-xxx-xxxx ¹ abc@xyz.com

 

SENIOR BUSINESS OPERATIONS EXECUTIVE

Seasoned Business Operations Leader with expertise in guiding fundamental growth and a track record of driving process improvements in operational standards, resulting in increased revenue and efficiency.  Innovative, ambitious and disciplined with a talent for cultivating & maintaining excellent relationships with key clients and decision makers.  Thrive in a fast-paced, high volume atmosphere with a talent to consistently adapt to the needs of the business and attain employee allegiance at all management levels.  Seeking exceptional opportunity with a progressive organization where my visionary leadership style and entrepreneurial spirit will be valued.

Professional Profile

 

w  High-performing operations-management style with expertise in building/optimizing organizational processes, measurement systems, and professional teams to maximize business results; drive operational excellence for start ups and entrepreneurial ventures.

w  Skilled strategist who transforms ideas into workable solutions and benchmarks performance against key targets.

w  Drive aggressive sales and marketing strategies to align perception and create distinction among competitors.

w  Strategic leader with the ability to drive growth and ensure success by gaining cooperation and trust of staff; overcome challenges to meet the needs of the organization.

w  Produce exceptional results with tenacity, self-confidence, and an ethical character that elicits respect.

w  Accountable in a high-profile executive role, overcome complex challenges and make high-stakes decisions within fast-paced, high-pressure exxxxxxironment using experience-backed judgment and integrity.  

w  Reputation for ability to mentor entrepreneurs and assist them in leading their businesses from inception to exit; extensive experience in working for Fortune 100 companies and numerous start up operations. 

w  Drive business turnaround strategies with proven results:  took Business Credit Services from annual revenues of $500K to over $4MM within 12 months.

w  Experienced budget and P&L development and management experience; track record of developing major RFP s in excess of $100MM and operations budgets of $30MM.

w  Respected as a motivational, lead-by-example manager, with an open-door management style and proponent of empowerment and accountability.

w  Ability to engage, excite, mentor and motivate others with a reputation as a fair, gracious and trusted leader.

 

Professional History

 

Business Credit Services and Earn.com (2007 to 2009) - Chief Operating Officer and Partner

w  Selected by senior management to lead strategic turnaround initiatives for an underperforming operation to poise the company for a sale within 18 months.

w  Aggressively pursued process improvements and business results; effectively eliminated 35% of overhead operating costs, improved client satisfaction from 65% to 95%, and led sales team to tremendous growth with a 200% increase in overall sales.

w  Created business dashboards and metrics to quickly identify trends and areas for improvement, and successfully oversaw the sale of the organization to Corporation Service Company in September 2008.

 

           

Microsoft Corporation (2001 to 2007) - Senior Business Strategist

w  Led crucial process improvements initiatives for the support of Microsoft Windows Vista and Office 2007; performed extensive usability tests to determine hurdles, and interfaced with key senior executives to recommend suggestions to address customer adoption of products.

 

Microsoft Global Helpdesk and Managed Solutions/Senior Global Manager

w  Provided leadership and oversight for Microsoft Helpdesk operations in the US, Canada, Ireland, Japan and India; implemented a global call center operation and desk-side support for Microsoft Managed Solutions, a 24/7 support solution in 5 languages.

w  Designed and implemented customer satisfaction tools, defined challenges and opportunities, and led a 12% increase in improvements to over-all customer satisfaction indicators.

w  Led the successful launch of a new call center operation in Bangalore, India, and received a customer satisfaction rating of over 90% and with a 30% operations cost savings.

 

Senior Product Manager C Tools Technology and Infrastructure

w  Interacted with Microsoft leadership and vendor telecom teams to create a dynamic, highly functioning connectivity between call centers in Colorado, Dublin and Tokyo.

w  Led the implementation of effective tools and solutions for Microsoft's Global Helpdesks; created client satisfaction measurement tools to ensure efficiencies, and reestablished the help desk wide Knowledge Management solution which resulted in KB usage on 80% of calls, an increase of 975%.

 

HomeGrocer.com/Webvan.com (1998 to 2001) - Senior CRM Product Manager       

w  Spearheaded efforts to lead the design and implementation of a comprehensive CRM business solution; integrated advance tools to improve call center efficiencies, and led the successful integration of the Aspect phone system and the Webvan s custom remedy CRM system.

w  Designed and implemented the necessary infrastructure to provide a smooth transition during the Call Center move from Oakland, California to Xxxxxx, Xxxxxx.

 

Lexant Corporation (1997 to 1998) - Director of Customer Care          

w  Designed and implemented Call Center infrastructure from inception; managed staffing, equipment selection and location build out.

w  Effectively led project teams to start up operation 3 months ahead of schedule, with an overall budgeted savings of 10%

 

Incoming, Incorporated (1994 to 1997) - Call Center Director

w  Led staffing initiatives for a 50 seat Call Center operation; provided oversight for the selection of network and telephony systems and ensured superior customer service.

 

Nintendo of America (1989 to 1994) - Call Center Supervisor                                                                                       

w  Oversaw day to day operations for a 45 member Call Center Customer Service Technicians team to provide user support for the Nintendo gaming system; monitored technical support delivery and ensured high performance through ongoing training and mentoring.

 

Awards and recognition

 

2008 and 2009:  Fortune Magazine 5000 Fastest Growing Private Businesses                                      

2004 and 2005:  Call Center Luminary Award C Call Center of the Year (Microsoft)

2003 and 2004:  Microsoft Gold Performance Award

           

           

Yyyyyy x. yyyyyy

10332 Almost Heaven St. ¹  Xxxxxx, XXXXXX  xxxxxx

Hxxx-xxx-xxxx ¹ Cxxx-xxx-xxxx ¹ abc@xyz.com

 

 

Name

Title

Company

Address 1

Address 2

City/State/Zip

Date Here

Dear <Name Here>,

 

I have enjoyed much success in my career as a Business Operations Management Leader, and am ready for additional responsibilities and challenges.  Please accept this letter and the attached resume as application for the position of <position here>. I am coxxxxxxinced after reading the description for this position on <location of job ad here>, that I am the ideal candidate for the job.

 

 

I have an excellent track record of cultivating business relationships and executing sales and marketing plans.  According to the job description for <position here>, you are seeking someone with the ability to <choose something from the job description here>.  I am well versed in <specific here> and know that I could be an integral member of your team.  In addition, I am a highly effective leader with the ability to drive employee performance initiatives and lead organizations to exceed expectations for success. 

 

Here a few examples of my success:

 

ð  Led a substantial turnaround for an underperforming organization, posted gain is sales, customer service and viability leading to the successful sale of the company.

ð  Integral team member of Microsoft where I successfully increased customer appeal and overall satisfaction for the Windows Vista system; recognized in the organization as a key leader and awarded 2 Microsoft Gold Performance awards.

 

As a proven leader, I believe it would be mutually beneficial for us to meet.  I will contact you soon to arrange for an interview. Should you require any additional information, I can be contacted at the phone numbers listed above.

 

Best Regards,

 

 

 

 

 

 

Yyyyyy x. yyyyyy

10332 Almost Heaven St. ¹  Xxxxxx, XXXXXX  xxxxxx

Hxxx-xxx-xxxx ¹ Cxxx-xxx-xxxx ¹ abc@xyz.com

 

 

(Date) 

 

Mr. (Ms.)

(Company)

(Address 1)

(Address 2)

 

 

Dear Mr. _________________

 

It was a pleasure (speaking with you/meeting with you) on the (date for example, 19th of February or 3rd of July). I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the (name of position) position, and I am coxxxxxxinced now, more than ever, that it is the right job for me. I feel my background and qualifications prepare me well for just the sort of challenges and responsibilities we discussed.

 

Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.

 

 

Sincerely,        

 

 

 

Your Name

 

 

 

 

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