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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phonexxx-xxx-xxxx
Cellxxx-xxx-xxxx
abc@xyz.com
Dedicated IT Professional eager to contribute a Master s Degree in Management of Technology
and over a decade of industry experience toward supporting a dynamic organization
in optimizing productivity and performance.
Qualifications Profile
Substantial technical savvy with solid experience in a broad range of IT arenas such as software development and testing, technical support, hardware/software upgrades, network administration, vendor relations, and SLA (service-level agreement) management.
Adept at network and system performance tuning and applying disaster recovery strategies and contingency plans to safeguard vital information.
Meticulously achieve and maintain unparalleled responsiveness to critical business needs, ensuring first-rate customer satisfaction through seamless communication and cooperation.
Exemplary capabilities in scrutinizing, diagnosing and rectifying complex technical errors and issues and thoroughly documenting procedures.
Excel at installing, configuring, and maintaining hardware, software, and peripherals, deploying effective technology solutions, and facilitating strong end user relations.
Proven ability to take proof-of-concepts and transform into commercialized products.
Professional Experience
AppointIT, LLC, 2010 to Present
Owner
Spearhead daily business operations inclusive of steering the complete software development cycle through requirements gathering, product design, development and implementation.
Exercise sharp organizational skills to direct offshore IT teams in Mexico, India and Romania.
Supervise development of web-based applications through Agile project management.
Analyze and translate customer requirements into technical specifications for conversion to tangible business solutions.
Proficiently negotiate and administer SLAs with multiple vendors.
GMAC ResCap, 2005 to 2010
Desktop Architect
Demonstrated exemplary leadership talents in hiring, training and mentoring technical staff, supporting and assisting helpdesk analysts, and swiftly resolving service outages.
Created and maintained desktop and laptop images in a Windows environment and oversaw software patch management and upgrades to maximize stability and security of production environment.
Established and controlled test labs with VMware to achieve seamless software upgrades.
Precisely documented operating procedures and support guidelines to ensure top-notch standards and compliance.
Continued ►
Yyyyyy x. yyyyyy ~ Page 2 of 2
Professional Experience continued
Robbinsdale Area Schools, 2004 to 2005
PC/LAN Technician
Collaboratively planned, scheduled and implemented technology solutions within school district to improve, augment and advance educational initiatives.
Teamed with school district in analyzing opportunities to enhance functionality and usability of software and hardware.
Cost-effectively managed technology budgets and orchestrated hardware and software deployments in alignment with established timelines and schedules.
Virchow Krause & Company, 2001 to 2004
Workstation Specialist
Employed outstanding problem solving capabilities to troubleshoot wide range of software and hardware issues, propose strategies and solutions to expedite current processes and procedures, and participate in system backup and data file restores.
Installed and configured software on workstations and servers, and extensively participated in developing and/or testing new software and hardware to identify opportunities or issues.
Maintained up-to-date software and hardware inventory to comply with license agreements.
Provided internal technical training to internal customers for various applications and hardware products.
Education
University of Minnesota, 2009
Master s Degree in Management of Technology
Augsburg College, 2001
Bachelor s Degree in Management of Information Systems
Technical Expertise
Operating Systems:
MS Windows Server 2003 & 2008, XP, Vista, VMware
Networking & Protocols:
LAN/WAN administration, TCP/IP, DHCP, DNS
Software & Tools:
Active Directory, Altiris, McAfee, Trend & Symantec Anti-Virus, Backup Exec, Remedy, VPN, Remote Desktop, MS Office, Visio & Project, Adobe, BlackBerry
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phonexxx-xxx-xxxx
Cellxxx-xxx-xxxx
abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in an IT capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
In addition to excellent academic credentials, I bring to you over 10 years of experience in technology-driven roles, proficiency in providing advanced technical support, well-developed expertise in the full software development lifecycle, and a strong ability to complete project initiatives within expected timelines, budgets, and unique client requirements. To complement these qualifications, I offer polished planning, analytical, multi-tasking, and end user relations skills which are essential in a <insert job title/position> role.
As a proactive contributor to your organization, you will find me to be an industrious professional committed to supporting you in achieving business goals and objectives through an impressive work ethic, forward thinking abilities, and dependability. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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