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Yyyyyy x. yyyyyy
2904, 85 Thorncliffe Park Drive ▪ Toronto, ON M4H 1L6 xxx-xxx-xxxx ▪ abc@xyz.com
Results-driven Management Professional eager to apply dynamic business development, extensive retail management experience and strategic marketing skills toward a managerial position in the service industry
Highlights of Qualifications
Ø Recruiting, training and developing staff to high performance levels
Ø Scheduling employees in accordance to customer traffic and demand
Ø Excel in developing strategic merchandising plans to ensure revenue objectives are attained
Ø Experienced in cost-control measures and inventory control to maintain optimum profitability
Ø Proven ability to provide outstanding customer service and develop loyal client base
Professional Experience
General Manager, Steamworks Toronto 2004 C Present
Successfully increased profitability of the men s spa during economic downturn
Effectively oversee full-scope responsibilities for operational and financial performance including, budgeting, accounting, marketing & advertising, inventory control, staffing and maintenance
Build strong workforce by promoting team work and professionalism; resolve employee conflicts
Limit disruption to daily club operations during extensive renovations; direct and manage club renovations and construction projects in a timely manner
President and Co-Owner, LoganSienna Design 2003 C Present
Recognized in the Toronto Star for exceptional design and renovation of residential properties
Ensure top-quality results by hiring and overseeing contractors and craftsmen for the duration of the project
Maintain the highest quality of craftsmanship and attention to detail while remaining within budget and adhering to all provincial building codes
Provide exceptional customer service and uphold customer satisfaction through daily communication with clients; proactively address, troubleshoot and resolve any concerns
Manager, Body Body Wear 2000 C 2003
Played a solid role in increasing revenue while effectively overseeing all management duties including staffing, scheduling, accounting, inventory control and visual merchandising of store
Enhanced customer loyalty and satisfaction while resolving customer complaints and concerns
Oversaw inventory management for all store locations by monitoring and ordering inventory to maintain optimal stock levels while controlling overhead costs
Manager / Buyer, Pauline Book and Media 1992 C 2000
Increased store profitability in a new territory beyond initial projections by effectively overseeing full-scope responsibilities for the store including, hiring, scheduling, inventory control and accounting
Played an instrumental role in successfully opening and launching a second store location
Built critical wholesaler relationships while selecting and purchasing merchandise for two store locations
Improved store esthetics by developing all visual merchandising for two stores
Education and Professional Licenses
Toronto Fire Academy, Toronto, ON 1999
Fire Service Career Preparation Certificate, Hazardous Materials & W.H.M.I.S. Certificate, St. John s Ambulance Standard First Aid, Basic Rescuer C.P.R., Radiotelephone Operator s Restricted Certificate (Land), Class Z Driver s License
Philosophy and Theology Studies, Saint Philip s Seminary, Toronto, ON 1991 C 1993
General Arts & Sciences Honours Diploma, Seneca College, Toronto, ON 1988 C 1990
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