Dynamic, personable, and ambitious Business Professional with broad based experience in customer service, client relations, sales and call center operations, eager to contribute exceptional communication and leadership skills toward supporting the business goals of a progressive employer. 

Core competencies include: 

 

   Positive, Friendly and Outgoing

   Maintain Calm and Composure

   Address Customers/Resolve Issues

   Problem Solving/Customer Service

   Persuasive and Effective Communicator

   Strong Analytical Skills/Detail Oriented

   General Business Administration

   Inside/Telephone Sales Talent

 

 

2007 to 2010:  Redlin Inc. - Sales and Service Representative

Drove business development, client relations, and order processing initiatives to optimize sales and revenue results; made over 100+ outbound sales call, per day.

Applied dynamic communication and advanced problem solving skills to resolve order issues, maintain consistent growth, and enhance revenue and profitability results; ensured continuity in customer retention and outstanding customer indicator scores.

 

2008 to 2009:  Live Opps - Home Based Telephone Sales Rep

   Performed call center support activities in this home-based role; applied strong communication and customer service skills to effectively manage a high volume of customer inquiries; resolved issues and maintained calm and composure to satisfy client needs.

 

2007:  RCI Travel, Carmel, Indiana - Travel Agent

   Excelled in a wide variety of client development including cold-calling, consumer presentations and representing the company at industry trade shows.

   Championed creative marketing initiatives to drive revenue goals; effectively communicated with clients to identify needs and coordinated arrangements that met their needs and budgetary restrictions.

 

2006 to 2007:  Liberty Mortgage Funding, Louisville, KY - Mortgage Account Representative

   Led mortgage origination processes for the prime and sub-prime lending markets; made 50+ outbound calls per day to consistently meet production and revenue goals; averaged 9 closings per month.

   Defined and proposed best solutions to meet clients needs; asked in-depth questions regarding financial matters, guided improvements in credit status and managed process from inception to closing.

   Collaborated with attorneys, title companies and lenders to successfully coordinate closings.

 

2004 to 2006:  Ameriquest Home Mortgage, Indianapolis, IN - Mortgage Account Representative

   Leveraged strong understanding of mortgage related processes, laws, regulations and controls to provide the client with the most suitable product for their needs.

   Spearheaded efforts to ensure monthly incremental mortgage growth; proactively managed inquires regarding prime and subprime lending products.

 

1998 to 2004:  Pentzer Printing, Columbus, IN - Outside Account Representative

   Led sales strategies, negotiations and client relations initiatives to deliver year over year growth; cultivated key relationships with new and existing customers to consistently achieve targeted goals.

 

 

 

 

 

 

Name

Title

Company

Address

City, State, Zip

Date

 

 

Dear Mr. / Mrs. <Name Here>,

 

Thank you for taking the time to review the attached resume for the position of <position here>. 

 

Are you seeking a dynamic, experienced, and successful Customer Service Professional to join your team?  I am a highly experienced candidate offering exceptional hands on experience in managing multiple accounts, leading client development strategies, and executing aggressive networking and cold calling efforts to  enhance positioning and increase revenue and profit results.

 

Tenacious, dedicated and knowledgeable are all words used to describe my style by employers and clients alike.  With a polished and professional approach, I can effectively interact and establish strong partnerships with high-end corporate clients, internal business units, and a team of employees in any industry.

 

In addition, I have a keen understanding of monitoring and managing productivity, costs and business opportunities that will elevate your profit margins and revenue results.  I can offer you superior communication and organizational skills, as well as the ability to interact with professionals at all levels.  I have gained the reputation for being a smart, savvy and tenacious business pro, and I know that I could contribute to your organizations success from day one.

 

As a proven leader, I believe it would be mutually beneficial for us to meet.  I will call within the next week to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them.  If you need to reach me before then, please feel free to contact me at the number listed above.

 

 

Best Regards,