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yyyyyy x. yyyyyy
♦ 65110 e. 44th court ♦ bradenton, fl 34203 ♦
♦ 41-751-1383 ♦ abc@xyz.com ♦
driven administrative professional seeking a challenging medical office position where expertise in office administration, healthcare support and patient service will prove instrumental to company success.
career profile
ø offer over 17 years of solid and progressive office management and administrative support experience within medical office environments.
ø adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
ø excellent customer service skills, including front desk operations and processing patient requests.
ø adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
ø apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
ø capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
ø demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and collaborating with authorities on client needs.
ø recognized as detail-oriented, organized and dedicated professional with proven ability to learn new skills in support of overall objectives.
technical proficiencies
microsoft office suite: ms. word, ms. powerpoint, ms. excel, ms. publisher
quickbooks, medical software
professional experience
administrator suncoast physical therapy 1999-2008
- sharp business acumen and experienced in managing broad scope of operations, from developing policies/procedures, customer service and hr to tax forms, insurance processing and equipment calibration.
- successfully steered company marketing operations to generate high volume growth and revenue.
- effectively hired, trained and directed staff and actively collaborated in human resource operation functions such as maintaining license requirements, evaluating performance and providing guidance/mentoring.
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele base, ensuring exceptional treatment and compassionate care.
- managed broad scope of accounting/finance activities including payroll, accounts payable/receivable, collections, and financial reports.
office manager schroeder orthopedics & sports medicine 1995-1999
- effectively handled high-volume phone line, ensuring prompt resolution of all client issues and requests.
- responsible for handling a broad range of administrative function, including scheduling surgeries, arranging test procedures, educating patients on proper procedures, and handling all financial operations.
- actively collaborated with physician in back office operations, from casting and post-op dressing to wound care and assembling post-op supply packets.
professional experience
member humane society/aspca
volunteer photographer sarasota fire academy
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